Alarm plays chime instead of preselected radio station

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Dears,

regularly and without predictable pattern my Sonos Play:1 plays an alarm chime instead of my preselected radio station at the programmed alarm time.
When I manually start the radio station from the app, at any time of the day (also around the time of the daily alarm) the same radio station plays instantaneously and without ever failing.
I submitted a diagnostics under the reference 1951871084

Thanks for your support & recommendations.

Jan Neujens

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J

Jimmy CAnswer

Prominent Collaborator II

Hello - There are some existing posts on this topic such as this one that you may want to take a look at:

Next best course of action would be to contact Sonos Help directly to have them take a look at your diagnostic.

support.sonos.com/s/contact

There is a moderator here who may eventually be able to take a look at the diagnostic, but Sonos support will have more tools and resources to help.

HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2

J