Airplay issue with new Sonos One on Orbi network - "Unable to connect"

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I bought a new Sonos One, my first, and have connected it to my Orbi network at home. The device works well when using the Sonos app on iOS or Mac but when I use another iOS app such as Apple Music to stream via Airplay (as I airplay to multiple devices, non Sonos), I always get an “Unable to connect” error for he Sonos speaker.

I’ve tried resets of the network, reset of the speaker and reinstall, I’ve updated the network settings as per recommendations in other threads here - no joy. Very frustrating.

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willduckAnswer

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Ken and crew

Success ! Swapped the unit and it all worked sweetly first time ! So it clearly was a hardware issue … I’ll never get those hours of wrestling with router setting back but I've learned heaps.

I’m so impressed by Sonos support, follow up and flexibility … amazing. Also to this community - really appreciate your help in trying to resolve this.

@Ken_Griffiths - you are an absolute superstar. Thanks for all of your help - you really helped me to whittle things down, rule things out and stopped me from going crazy !

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Ken_Griffiths

Nice of you to say @willduck …this is me now… ha ha

Anyhow, really glad to hear that all got sorted in the end.

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