adding users - can't find the system

Forum|Forum|5 years ago
October 20, 2020
2 replies
231 views

Trying to add a user to an existing system. The app can’t find the system. User’s phone is on the same WiFi as Sonos. Other users have no problem.

did try to uninstall & reinstall. No luck.

suggestions?

Sonos controller

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Stuart_W

World-Class Superstar

Worth making sure the phone is not connecting to the 5 GHz network. Sonos connects to the 2.4 GHz network and sometimes the router doesn’t properly hand over the traffic

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

P

philipwolfeAuthor

Contributor II

I did try changing networks, but it didn’t resolve the problem. I’m pretty sure it isn’t a network issue because there are two iPhones connected to the Sonos system using the same WiFi. The third iPhone can’t connect (and it did connect about a week ago).

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