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tpjones
Contributor I
Sep 11, 2022 5:05 AM UTC
Answered

‘Add Boost’ doesnt show on App

Hi,  we have had Sonia speakers for many years.  We have moved to a larger house and looking to add 3 of Boosts in the house. 
 

I have an iPhone 13 running ios15 which is fully up to date.  The Sonos app is also up to date. 
 

when I go into the app there is no option to ‘add boost’.  Anyone have any ideas as to how I resolve this please? 
 

many thanks 

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ratty
rattyAnswer
Sep 11, 2022 7:18 AM UTC

Is the Linksys mesh in bridge mode? If not then the Boost on the router will be on a different subnet from the rest of the system. 

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tpjonesAuthor
Contributor I
Sep 11, 2022 7:19 AM UTC

I’ll take a look.  Thanks Ratty

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John B
Sep 11, 2022 7:54 AM UTC

John I wasn’t trying to be funny with you.  I was just explaining what I could see at my end as I didn’t know if what I was seeing would make any difference to anyones opinion.  Didn’t intend to offend you in any way. 
 

I wouldn’t be on here if I knew what I was doing or had the answers 

Sorry, my prickly response was unjustified.  I apologise unreservedly.

It would also be helpful to know if WiFi is switched on on the Ubiquiti router. 

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ratty
ratty
Sep 11, 2022 10:44 AM UTC

we do have an existing mesh system with Linksys - hence when I look at all the existing players they all say either WM 1 or WM 2.  Are they okay saying this or should they be saying WM 0 as suggested? 

 

A bit more detail.

WM:1/WM:2 means the system’s in WiFi (“wireless”) mode, i.e. without any wired components. If a wired Boost had been added correctly everything should switch to WM:0. 

Mesh WiFis usually contain a router in the primary node. Devices on the mesh get their IP addresses from the primary. They also can’t see any devices connected directly to the main internet router (and vice versa); these are different IP subnets.

Disabling the mesh’s router function puts it into ‘bridge’ or ‘access point’ mode. There’s then a single flat subnet throughout. All devices on the WiFi will need to be rebooted/reconnected so as to get an IP address from the main router, which is now the boss.

For Sonos’ purposes, an alternative to putting the mesh into bridge mode is to wire to the mesh primary node, not to the main router. Also the main router’s WiFi (if any) should be disabled. 

Don’t wire Sonos to satellite mesh nodes; only to the primary. 

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