Trending Lyricist I

Answered

5G home broadband and Sonos connection issue

Forum|Forum|5 years ago
February 10, 2021
28 replies
2704 views

hi all,

I have just switched home broadband to Three’s 5G service. In switching WiFi services to the new setup I have gone through the requested steps but when I plug one of the Sonos One’s into the router via ethernet cable, it simply doesn’t recognise it. I can see it’s connected when I jump into the router settings on my browser (though this happens sporadically).
I called support who said I should speak to Three about changing the router settings. This included splitting the channels into both 2.4 and 5Ghz with WPA2 security. I’ve done that now but still nothing.

FYI, I have a Playbase and two Ones set up in one room. I have since tried connecting the router to the Playbase as well without any luck.

I saw another post about changing the 2Ghz bandwith to 20Mhz and the Channel to 6 (see screenshot) but no dice.

Any help would be enormously appreciated!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by leobarker

So, it looks like we have an answer!

Spent a long time on a call with Sonos Support, who tried same issues. Also remotely dialled into my laptop to check my wifi settings. Said it was unusual that you couldn’t choose channels 1-4 on 2.4Ghz . Didn’t seem to be making any progress.

Anyway, we eventually tried a factory reset on one of the Ones. Unwired. Starting it up as a new product, new room, new wifi etc. And it appears to have worked.

I am now about to try doing the other two (Playbase and One) the same way and hopefully this will solve it. I will keep you posted!

cc: @STARNES@John B@BMF@Ken_Griffiths @

Show previous replies

L

leobarkerAuthor

Trending Lyricist I

Thanks BMF - I took a look at the instructions, but it seems I would have the same problem. i.e. when the 5G router is connected to the Playbase it does not recognise the connection.

BMF

Prodigy III

Very strange, has this only started since moving to the 5G Router?

Everything was ok and working before hand connected to your previous broadband setup?

L

leobarkerAuthor

Trending Lyricist I

Very strange, has this only started since moving to the 5G Router?

To be honest, I had problems switching to my previous broadband too, but it just took a few goes. This one hasn’t shown any sign of progress at all. I’m going to call Sonos again later now I was able to make some of the recommended changes.

FWIW, this is what they suggested:

1) 2.4 Ghz enabled

2) Split 2.4Ghz and 5Ghz (separate SSID for each band)
3) Make sure Mode is set to 802.11 BGN
4) Client isolation should be off to ensure wifi devices can communicate with each other
5) Select a manual wifi channel, do not set to auto
6) Security type should be WPA2 with AES Encryption
7) Enable UPNP

I was able to do steps 1, 2, 6 and 7. I think step 3 is automatic.

Any ideas?

BMF

Prodigy III

Sorry, exhausted my suggestions. I don’t have that router to be able to test or reproduce.

Sonos support it probably your best bet as 5G broadband setup is pretty new

J

John B

Very strange, has this only started since moving to the 5G Router?

To be honest, I had problems switching to my previous broadband too, but it just took a few goes. This one hasn’t shown any sign of progress at all. I’m going to call Sonos again later now I was able to make some of the recommended changes.

FWIW, this is what they suggested:

1) 2.4 Ghz enabled

2) Split 2.4Ghz and 5Ghz (separate SSID for each band)
3) Make sure Mode is set to 802.11 BGN
4) Client isolation should be off to ensure wifi devices can communicate with each other
5) Select a manual wifi channel, do not set to auto
6) Security type should be WPA2 with AES Encryption
7) Enable UPNP

I was able to do steps 1, 2, 6 and 7. I think step 3 is automatic.

Any ideas?

Most of this is irrelevant as an explanation while you have the speaker connected by Ethernet. Even so, I ask again, which band is your phone connected to please?

Your phone isn’t connecting to a guest network? You don’t have any access points or extenders? Your phone is connected to the same subnet as the currently wired speaker?

BMF

Prodigy III

Just had another idea, do you get different IP address ranges between the WiFi and the Ethernet?

where Wi-Fi may be 192.168.0.x and Ethernet may be 192.168.1.x

could be that the WiFi is assigning a different range than Ethernet

J

John B

Hence my question about different subnets. I'd be surprised if wired on a different subnet from wireless, but it would be silly to rule it out, or some other reason for the split.

@leobarker I assume your previous router is completely out of the picture?

J

John B

Another idea. Change the 2.4GHz SSID and password to those from your previous router. Make sure your phone is connected to that SSID.

J

John B

Another question so far unanswered.. what controller device are you running the app on?

Which version of OS is it running?

Ken_Griffiths

My thoughts are that the 5G device ethernet Port being used here ‘might’ be a WAN rather than a LAN Port - but that’s just a guess without seeing the device details/user-manual.

Show more replies

Sign up

Login to the community