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damiencmills
Contributor I
Sep 30, 2020 1:10 AM UTC
Question

12.1 update wiped all products and preferences wont connect to WiFi and wont submit diagnostics

Help, as above.

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7 replies

Airgetlam
Airgetlam
Sep 30, 2020 2:35 AM UTC

Before you call in, try wiring a single device to your router with an Ethernet cable, and see if that works. If not, given your situation, a phone call may be easiest.

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Bruce
Prika
Contributor I
Sep 30, 2020 7:11 PM UTC

My one speakers also don’t want connect to wifi after update to 12.1 

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Airgetlam
Airgetlam
Sep 30, 2020 9:37 PM UTC

I’d suggest the same thing to you. 

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Bruce
Prika
Contributor I
Oct 1, 2020 6:36 AM UTC

Yeah I will call. Wired works of course. Wifi is the problem

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John B
Oct 1, 2020 9:36 AM UTC

I wonder if this is related to the (so far not very well publicised) new ability for certain speakers to connect to the 5GHz WiFi.

Do you have separate SSIDs for the two bands?

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John B
Oct 1, 2020 9:41 AM UTC

And to the OP - if options are missing then you may have updated app but not system, or vice versa.  Do another ‘check for updates’.

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Prika
Contributor I
Oct 1, 2020 10:10 AM UTC

ALL updated. App AND speakers. No separate ids. 2.4 ABG 5 ghz enabled all worked  just fine before update to 12.1

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