Skip to main content
Mike_120
Contributor I
June 15, 2014
Question

zoneplayer 90 cutting out

  • June 15, 2014
  • 14 replies
  • 697 views
The sound on my ZP90 comes and goes-its not the connection or cables or amp because when i hook up my sonos connect everything works- how to get it repaired?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    14 replies

    Chris
    Chris
    Lead Maestro
    June 15, 2014
    I would submit diagnostic to Sonos and call them.

    If you have multiple Sonos devices in your house and this is not the one making the hard wire connection.  Personally I would try Factory resetting it.  But you don't want to do that if it is the device making the hard wire connection or you would lose all your Playlists / Favorites.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Dominique Z
    Dominique Z
    Retired Sonos Staff
    June 26, 2014
    Hello Mike,

    Can you please test the unit again and when you hear the audio cut out, could you please submit a diagnostic and I'll be happy to take a look. Please respond with the number here and indicate which unit you are hearing the audio drop. 

    Have you tested alternate services and your music library? Which audio connection are you using out of the ZP90- have you tried an alternate audio connection as well, to see if you still hear the drop?
    Gavan Burgess
    Lyricist II
    July 24, 2014
    Same issue for me on my ZP90. I've submitted report No. 
       3905472
    Gavan Burgess
    Lyricist II
    July 24, 2014
    Same issue for me on my ZP90. I've submitted report No. 
    FYI, I have 2 x Play 3 and 1 x Play 5 on same network. 
    Dominique Z
    Dominique Z
    Retired Sonos Staff
    July 24, 2014
    Same issue for me on my ZP90. I've submitted report No. 
    Hello Gavan,

    Have you tested alternate services and your music library? Which audio connection are you using out of the ZP90- have you tried an alternate audio connection as well, to see if you still hear the drop?
    Gavan Burgess
    Lyricist II
    July 24, 2014
    Hi Dom, yes I have tried all sources. Even when I group all zones with one source the zp90 is the only one that cuts out. It is hard wired via LAN as well. It seems to cut out more when first turned on.  I am currently using the RCA connection but was using optical in our last place and still happended.
    Dominique Z
    Dominique Z
    Retired Sonos Staff
    July 24, 2014
    Hi Dom, yes I have tried all sources. Even when I group all zones with one source the zp90 is the only one that cuts out. It is hard wired via LAN as well. It seems to cut out more when first turned on.  I am currently using the RCA connection but was using optical in our last place and still happended.
    Hey Gavan,

    Thanks for the info- it sounds like it might be the device itself. I'd recommend that you call into our support line so that we can take a deeper look at the unit. 
    jacopo
    Lyricist II
    November 26, 2016
    Hello, I have the same problem with my zoneplayer 90, it cuts out the music when using line in connection to a record player or computer.
    Shal I submit a diagnostic?
    Airgetlam
    Airgetlam
    November 26, 2016
    Yes, please.
    Bruce
    jacopo
    Lyricist II
    November 27, 2016
    Confirmation number 6795175
    Show more replies
    Terms & ConditionsAccessibility statement