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Jamo
Contributor I
Dec 13, 2016 12:04 AM UTC
Question

Wireless Gen 1 play 3 / 5

Hope someone on here can help me out. I recently got a Play 3 and 5 gen 1. LOVE the sound quality BUT they don't work wireless for me. I have great wifi and I have fire sticks/ Apple TV and play stations that pick up my wifi all over the house but my speakers don't.
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    7 replies

    JamoAuthor
    Contributor I
    Dec 13, 2016 12:05 AM UTC
    Can I just add that these are used. 2nd hand from a friend
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    Chris
    Chris
    Lead Maestro
    Dec 13, 2016 12:08 AM UTC
    They may not have newest firmware that can operate on home wifi. Hook one of them with Ethernet cable and get them to install. Update them to newest 7.0 software.

    Once updated if you want to remove the one from the single Ethernet connection (sonosnet) then go to settings...advanced...wifi setup and setup your home wifi to wprk with them.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    jgatie
    jgatie
    Dec 13, 2016 12:11 AM UTC
    If your friend used them wired, they may have hacked the wireless to off. Reset the units to get them to factory defaults. Note this will also reset your settings, accounts, playlists, etc., so only do one, then add it to the system. This will transfer settings to the added unit. Then reset the other and add it. See this link for how to reset:

    https://sonos.custhelp.com/app/answers/detail/a_id/1107/kw/Factory%20reset
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    JamoAuthor
    Contributor I
    Dec 13, 2016 7:46 AM UTC
    Chris thanks for the reply.
    I did Set them up with and without the Ethernet cable and they're on the latest 7 software. But once I take them upstairs I need to use TP Link home plugs and then use an Ethernet cable. Even though every single device in my house streams films etc in every room over wifi without a problem.
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    JamoAuthor
    Contributor I
    Dec 13, 2016 7:55 AM UTC
    Jgatie thanks for the reply. I think resetting the devices is going to be the way forward. See if that helps. I'm not bothered about wiping any playlists or anything. I've only had them a week so I just want them to work properly. I've only paid £100 in total for the play 3 and play 5 in perfect condition. The sound quality in these is amazing but having wires everywhere is annoying me. Thanks
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    Chris
    Chris
    Lead Maestro
    Dec 13, 2016 11:46 AM UTC
    Sounds like the home plug are issue. I would put a boost downstairs to get direct sonosnet link back to router.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    ratty
    ratty
    Dec 13, 2016 2:10 PM UTC
    The router is actually transmitting a 2.4GHz signal which is B/G-compatible? Sonos units won't attach to a 5GHz SSID.

    Unless they're reset, the Sonos units will also need a temporary wired connection to configure the WiFi details in Advanced Settings/Wireless Setup.
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