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PaperDandelion
Contributor I
December 26, 2015
Question

Why can't I just use you like any other speakers?

  • December 26, 2015
  • 120 replies
  • 14038 views
So it's Boxing day, and I've just received a lovely big SONOS Play:1 speaker for Christmas. I set the speakers up and try to find them on my system. Nothing.

I do some research, trying to figure out why I can only play through SONOS app and verified programmes approved through the SONOS app.

Why something which clearly cost more than a few pretty pennies is essentially useless for anything other than playing music.

No live sound, no video sync, nothing but music through SONOS.

So the decrepit old speakers I have had since 2000 are essentially doing a better job than the basic model of SONOS. Not only this but my cheap shower bluetooth speaker I bought for my boyfriend (£5.99) can do what this supposedly amazing modern and high quality technology cannot. Which is play ANY sound off of my computer or phone that I want it to.

How is this a complicated concept and why, after literally years and years of community comments and wailings and clearly strong customer dissatisfaction haven't you developed a simple software fix for this? What, you can play my music at the highest sound level ever but can't handle a simple YouTube video? What kind of operation are you running? Please for the love of all things good and pure and sound related, just fix this issue. I don't think I've ever had more issue with such a supposedly 'amazing' product before. If Bluetooth is such a low quality sound how come they can do what you can't?
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      120 replies

      Show previous replies
      beetle777
      April 15, 2016
      Ken google sonos playerbar drop outs, oh Im sorry I'm on the wrong forum.
        jgatie
        jgatie
        April 15, 2016
        Ken google sonos playerbar drop outs, oh Im sorry I'm on the wrong forum.

        I can Google "Cat plays piano" and get millions of hits, but that doesn't mean there is a widespread problem of cats actually playing Chopin. It only means there are a few cats playing pianos.

        By the way, a Sonos rep has offered help above. Give his suggestions a chance so they can help you narrow down the problem.
        beetle777
        April 15, 2016
        If you have 9743 replies and you don't work for sonos I feel like you need to look for a job, good luck this is not Facebook.
          Ken_Griffiths
          Ken_Griffiths
          April 15, 2016
          If you have 9743 replies and you don't work for sonos I feel like you need to look for a job, good luck this is not Facebook.

          Beetle777,

          I have absolutely no idea what you mean by your comment, but the suggestion from jgatie is to take the offer of help from Ryan S. This is Sonos technical support who are offering you a helping hand. If you ignore that, then I'm sorry no one here can do anything further. Go speak to the technical experts, who are awaiting your call.

          Ken Griffiths
          jgatie
          jgatie
          April 15, 2016
          If you have 9743 replies and you don't work for sonos I feel like you need to look for a job, good luck this is not Facebook.

          Sorry, don't work for them. All Sonos employees are denoted as such. As for my # of replies (as if it matters), I have been on this forum in its various versions since 2008. That averages out to a little over 3 posts per day. You've had 32 posts in 5 days, an average of over 6 per day. So I guess you are recently unemployed and Facebook got boring? 😃
          beetle777
          April 15, 2016
          you are correct I don't work and Im not on Facebook for the exact reason of people like you its been fun I will know move to the correct forum. Good luck players.
            jgatie
            jgatie
            April 15, 2016
            you are correct I don't work and Im not on Facebook for the exact reason of people like you its been fun I will know move to the correct forum. Good luck players.

            You came here, proceeded to insult people and expected to be welcomed with open arms? Honestly, people here, including a Sonos employee, have attempted to help you. All you've done in return is rant, rave, and insult. Are you here to fix your system, or stir things up? If it's the latter, I'd rather not participate in childish antics.
            Ken_Griffiths
            Ken_Griffiths
            April 15, 2016
            Beetle777,

            I presume you are 'no longer in the building' as the saying goes, but...

            There are many people here, who were trying to sincerely offer you a helping hand.

            The team at Sonos technical support were on standby, waiting to take your call and you have chosen to walk away? Oh well, good luck at your next forum and I truly hope you eventually find the answers that you have been looking for. Hopefully, your audio/video issues will get resolved soon, to your satisfaction.

            There is nothing anyone can do, without your cooperation, so I guess it's goodbye.

            My final comment to you, is to call Sonos Support as Ryan S. suggested !

            Kind Regards...

            Ken
            joshs
            Contributor I
            April 9, 2017
            Nobody is talking about a universal audio protocol! What are you even talking about? This is not some abstract discussion about standards and protocols. I'm perfectly fine with Sonos using their own proprietary standard. I could care less! This is not about Apple VS Google either. You're just having an argument with yourself mate.

            Let me put it simply :

            1. Sonos has 1 official application for streaming. All your services and local media utilize this application.
            2. If they made their 1 and only application amazing and paid attention to it, I would have no complaints.
            3. If they chose not to make their official application powerful and useful I would be fine with it too, IF and only IF they made it possible for 3rd Party applications to tie into their streaming protocol.
            4. You do not have to be open source in order for this to happen.
            5. You do not have to be part of a universal protocol for this to happen.

            Don't want to build a good application? Fine. Let other 3rd Party applications stream to your Sonos speakers. Let my favorite Android, iPhone and Windows Phone applications handle the User Interface and Library management for you and let them stream to your speakers.

            And if you can't even be bothered to do that, at the very least, put a 3.5mm line-in on it!

            NAILED IT!!
              chicks
              chicks
              April 9, 2017


              NAILED IT!!

              So I assume you're not aware that Sonos has an API that all service providers can use to stream to? Spotify is using it, Google uses an earlier version, Pandora has said they are considering it. Apple is too darn proprietary to use anything but their idiotic, outdated AirPlay, but who knows, maybe they will join the party some day.
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