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Funkyhippo
Contributor I
Mar 24, 2023 5:09 PM UTC
Answered

Unable to find Sonos Connect

Hi, I have been using my Connect for a number of years but after changing my wi fi network I can no longer find it. I’ve done a sytem reset but still nothing. I have also tried wiring it to my router.

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Airgetlam
AirgetlamAnswer
Mar 24, 2023 6:12 PM UTC

However, it’s always a faint possibility that it’s ‘broken’, if it can’t connect while it’s wired to the router, assuming you’re using the correct controller (S1 versus S2). You may want to call Sonos Support directly to discuss it.

Bruce
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7 replies

jgatie
jgatie
Mar 24, 2023 5:12 PM UTC

Connect the unit to your router via an Ethernet cable.  Use the app to change the WiFi credentials and then deploy wirelessly.  

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Airgetlam
AirgetlamAnswer
Mar 24, 2023 6:12 PM UTC

However, it’s always a faint possibility that it’s ‘broken’, if it can’t connect while it’s wired to the router, assuming you’re using the correct controller (S1 versus S2). You may want to call Sonos Support directly to discuss it.

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Bruce
FunkyhippoAuthor
Contributor I
Mar 25, 2023 12:01 AM UTC

So after some messing around `I was able to fix my problem by downgrading to S1, I’ve been using S2 for quite a while with no issues. Once I’d downloaded the older OS and installed the app it linked up without any problems….yet (fingers crossed) Thanks

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106rallye
106rallye
Mar 25, 2023 7:29 AM UTC

That’s probably because you’ve reset the Connect. I can understand that it would revert to S1 then……

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FunkyhippoAuthor
Contributor I
Mar 25, 2023 8:47 AM UTC

Unfortunately it’s still not right and I can only use it when wired to router….

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LaineDC
Lyricist I
Mar 26, 2023 11:10 PM UTC

Hi,

a few weeks ago all my casting/ streaming/ airplay services stopped working. We are using a 5G Fast 5688T home broadband modem. 
I swapped modem and the new 5688T is unable to connect to the amp. Has anyone encountered this issue? Same issue for 5Ghz and 2.4Ghz


 

 

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Airgetlam
Airgetlam
Mar 27, 2023 3:35 PM UTC

Did you change you SSID and password? As explained in the new router - installation instructions FAQ, you may need to connect a temporary Ethernet cable to the Amp in order to ‘tell’ it your new Wi-Fi connection. 

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Bruce
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