Skip to main content
ammadz
Trending Lyricist I
May 2, 2021
Answered

Turntable to Port Line-in Autoplay not working

  • May 2, 2021
  • 18 replies
  • 1275 views

I have my turntable (Pro-Ject: T1 BT) plugged into the Port and when playing a record the autoplay does not start. 

However, I can go into the Sonos app and select manually Line-In as the source and the record will play into the room to my Beam. 
 

I have rebooted the system and no dice. Pretty frustrating that Autoplay doesn’t work and having to select the source manually every time. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Corry P

Hi @ammadz 

Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

If you’ve fixed the issue, however, could you please mark the Best Answer? Thanks.

18 replies

Show previous replies
GuitarSuperstar
Lead Maestro
May 2, 2021

Try resetting the Sonos app under App Preferences and rebooting your phone. Also reboot your router and unplug the Port and Beam from power for about a minute.

"Receive with simplicity everything that happens to you." - Rashi
    Corry P
    Corry PAnswer
    Sonos Staff
    May 5, 2021

    Hi @ammadz 

    Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    If you’ve fixed the issue, however, could you please mark the Best Answer? Thanks.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      ammadzAuthor
      Trending Lyricist I
      May 5, 2021

      Hi Corey,

      Thanks, I’ll surely contact the technical folks. 
      Resetting the system did work on the initial autoplay from Port (turntable) but as soon as I played music from Sonos iOS app, Autoplay from Port did not work. 
      many thanks! 

      Corry P
      Corry P
      Sonos Staff
      May 5, 2021

      Hi @ammadz 

      One more thing to try before calling in is to reduce the input level for the Port - level 10 might be picking up any noise so much it thinks it’s a signal, and therefore doesn’t react when an actual signal comes through.

      Please see our Adjust Line-In settings page for instructions.

       

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        ammadzAuthor
        Trending Lyricist I
        May 5, 2021

        @Corry P 

        i had tried this before, in fact on every level, it didn’t do a thing. I’ll reach out to tech team and see if they can work the magic. 

          ammadzAuthor
          Trending Lyricist I
          May 6, 2021

          @Corry P

          rather disappointing, having spent over 30 mins on Technical support phone queue and without being able to speak to anyone on this issue, I’ve given up. 
          Dialling to Europe from the Maldives isn’t necessarily cheap either but hey it’s the only option provided for me to contact support. 
           

          No Autoplay for me then! 
           

          Thanks everyone for having offered their support to resolve the issue. 

          Corry P
          Corry P
          Sonos Staff
          May 6, 2021

          Hi @ammadz 

          I’m sorry to hear that you couldn’t get through - and that you had to pay for the call!

          One thing you can try is a factory reset of the Port - we prefer not to do this without gathering diagnostics first, but it’s worth a shot.

          Once the Port has been reset, the S2 app will detect it and offer to set it up - don’t worry if you still see it in the app before this as it can take a while for the app to realise the Port is no longer connecting.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          ammadzAuthor
          Trending Lyricist I
          May 6, 2021

          Hi @Corry P 

          I have reset the Port and the same result; it works once. From moment another source of audio or stream music from the phone, after that it doesn’t trigger Autoplay from the Port.

          This has taken enough of my time now; I’d continue to select Line-in from the iOS app every time I listen to records. 
           

          thanks! 

          Terms & ConditionsAccessibility statement