Turntable Line-in drop out with Sonos Port

So after going back in to check I can confirm all my settings matched your recommendations––so kind of back to square one.

The diagnostic I originally posted should still be accurate 1460156327 if anyone from Sonos can take a look. 

Hi folks,

@Ken_Griffiths, thank you for your assistance. We really appreciate it. 
@crompsy, thank you for reaching us and for providing the diagnostic. Let me help you with this.

Upon checking, there's a communication problem between your Sonos speakers and your network. To correct this, the next step is to perform a sequential reboot of your network devices, all your Sonos products, and force close mobile controllers to refresh the connection.

A sequential reboot means that we need to do this in order.

• Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
• Once the router is back online, unplug all your Sonos devices from the power. Please wait 15 seconds before you plug back them back in.
• Force close the Sonos app from your iOS or Android device.
• When the status light on your Sonos speakers are solid white, get back on the Sonos app and check if you're connected.

If after performing the steps above and you're still experiencing the same, please submit another diagnostic report to further check on this.

Let us know how you get on with the advice above. We'll wait for your reply.
 

Thanks, Rowena. I will follow these steps tonight and report back! 

Sadly the problem persists. Diagnostics: 557011970

Hi @crompsy, thank you for your response and for submitting the diagnostic. Let me check it.

Upon checking the report, the error from the previous diagnostic did not clear up after performing a sequential reboot. I see there's a failure sending broadcast from your speakers. I really appreciate the time and effort you've spent doing all the troubleshooting steps, and it would be best for you to continue working with us over the phone to expedite the process. 

To further assist you on this, I recommend contacting our Sonos Customer Care support to remotely access your device to check what's going on. Also, please provide your full network setup including the make and model for each device when you contact them.

If you need help with any other information, please be sure to let us know.

We're here to answer any further questions you have.