Skip to main content
SBeaumann
Contributor I
Dec 25, 2020 12:25 PM UTC
Answered

Turntable Issue

Hi

I have two Fives and a Gen 3 Sub connected together in one room and all are working well.  I have just connected up a new Pro-Ject T1 Phono SB turntable to my RH Five and I can get audio through that speaker but cannot get the sound to come out of the LH Five, nor the Sub.  

I have looked online with no success for an easy fix, can someone please help to get this audio to play on the “room” (three speakers) and not just this one?  

I have the S2 App running on a fairly new iPhone.  

Thank you in advance!

Sharon

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
SBeaumannAnswer
Contributor I
Dec 30, 2020 9:35 PM UTC

A really huge thanks to everyone who has tried to help, this is now fixed.  

I eventually got in touch with the Sonos Tech team as the shop couldn’t help, my geeky friends gave up and even my IT manager couldn’t see what was wrong. 

I am embarrassed to say that the fix was a simple case of “turn the LH Five play/pause button off, then play something on the TT to turn it back on again”.  The old turn it on and off trick :rolling_eyes:

I hope this thread helps someone else in the future

Happy New Year !!! 

View in thread

9 replies

nik9669a
Senior Virtuoso
Dec 25, 2020 1:21 PM UTC

Obvious things first: are you sure the cable is ok, and is the plug fully pushed in? Do you have any other source you can connect to test, instead of the turntable? What happens if you plug it into the LH Five?

Translate
    SBeaumannAuthor
    Contributor I
    Dec 25, 2020 9:24 PM UTC

    Hi, thanks for your message, all cables are OK, I do not have another source unfortunately.  I have plugged the turntable into the LH Five fully expecting the sound to come out of that side, but it came straight out of the RH Five, and is continuing to do so even when setting the Line Out settings to the left. 

    Translate
    106rallye
    106rallye
    Dec 26, 2020 9:17 AM UTC

    Are you sure your Five are set up as a stereo set? I seem to remember they also should be placed vertically for this?

    Translate
    ratty
    ratty
    Dec 26, 2020 10:37 AM UTC

    The orientation is not relevant; pairs can be horizontal or vertical.

    It sounds like there’s simply no signal on the left channel from the turntable. I’m sure another source could be used to test the Sonos players, even if it’s just a headphone outlet on a phone via a 3.5mm-3.5mm cable.

    Translate
      GuitarSuperstar
      Lead Maestro
      Dec 26, 2020 10:57 AM UTC

      Is the switch on the turntable set to Line Out or Phono Out?

      Translate
      "Receive with simplicity everything that happens to you." - Rashi
      SBeaumannAuthor
      Contributor I
      Dec 28, 2020 12:34 PM UTC

      It is set to Line Out.  

      I can switch from Line-In (Turntable) to Sonos Radio, or Apple Music, or any other option in my Browser list and two Fives go back into stereo mode.  Then I switch back and we’re back to sound from the RH side only.  I’ve gone through all the setting options and still no luck.  It’s infuriating!! 

       

      Translate
      ratty
      ratty
      Dec 28, 2020 12:42 PM UTC

      The most likely explanation is that the Left signal is simply missing from the turntable feed. You’ve already connected it to either of the Fives with the same results, which tends to rule out a Five being at fault.

      Try connecting a different source to the Line-In on a Five and, if possible, try connecting the turntable to some other downstream equipment. That way you can fully isolate the problem.

      Translate
        jgatie
        jgatie
        Dec 28, 2020 3:12 PM UTC

        Also, check the cable.  A mono mini-plug will have one black band, a stereo mini-plug will have two.

        Translate
          SBeaumannAuthorAnswer
          Contributor I
          Dec 30, 2020 9:35 PM UTC

          A really huge thanks to everyone who has tried to help, this is now fixed.  

          I eventually got in touch with the Sonos Tech team as the shop couldn’t help, my geeky friends gave up and even my IT manager couldn’t see what was wrong. 

          I am embarrassed to say that the fix was a simple case of “turn the LH Five play/pause button off, then play something on the TT to turn it back on again”.  The old turn it on and off trick :rolling_eyes:

          I hope this thread helps someone else in the future

          Happy New Year !!! 

          Translate
            Terms & ConditionsAccessibility statement