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Thesil
Avid Contributor II
July 19, 2018

Terrible refund service anyone else experience this?

  • July 19, 2018
  • 10 replies
  • 604 views
So I ordered a pro-ject essential iii and returned it on July 6. It is now July 19 and I do not have my refund. Sonos received my project and said a credit would be issued within 7 days. It’s now 9 days and 3 phones calls and no one knows why I’m not getting my refund this is totally unacceptable! They are holding my $382 hostage. I have a connect, a sub, playbar and two play ones so you could say I’m a good customer. They take your money when you make a purchase, but don’t issue refunds. I don’t think I can ever do business with Sonos again
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    10 replies

    Smilja
    Smilja
    July 19, 2018
    What is a "pro-ject essential iii" in Sonos terms?
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    ThesilAuthor
    Avid Contributor II
    July 19, 2018
    Project is a turntable. You can connect it to a Sonos connect and listen to vinyl records
      Smilja
      Smilja
      July 19, 2018
      What does Sonos have to do with a third party product line?

      http://project-audio.com/main.php?list=essentialline&cat=turntables&lang=en
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      ThesilAuthor
      Avid Contributor II
      July 19, 2018
      Don’t know why they got involved in it. You can hookup any TT as long as it has a preamp or you buy an external phono amp
        Smilja
        Smilja
        July 19, 2018
        Have you purchased the turntable from Sonos?
        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        ThesilAuthor
        Avid Contributor II
        July 19, 2018
        I did that’s why I returned it to them
          Smilja
          Smilja
          July 19, 2018
          I did that’s why I returned it to them
          Found it. It's the product of a third party vendor, that's why it may take longer to refund.

          https://www.sonos.com/en-us/shop/pro-ject-essential-iii-phono-turntable.html
          »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
          Keith N
          Keith N
          Sonos Staff
          July 19, 2018
          Hi there, Thesil. Thanks for posting. I was able to follow up with our Sales team and it seems you spoke with them as recent as yesterday. The team has reassured me that the refund has been taken care of and you should see the credit in the next 72 hours. If you have any questions please do not hesitate to send me a PM and I will be happy to follow up.

          Thanks again for your patience.
          Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
          ThesilAuthor
          Avid Contributor II
          July 19, 2018
          Kieth N
          Another 72 hours? Why? This makes no sense. The original email sent to me when Sonos logged in my return was : your refund will be processed WITHIN 7 DAYS! So, three more days will make it 12 business days, if indeed I even get it then.
          Terrible way to treat a loyal Sonos customer
            Reilly7
            Lyricist I
            July 23, 2018
            I ordered a Speak and Booster bar, but due to my house having thick stone walls the system was unable to work. I was very disappointed. I returned the product and received an email on the 8th June, saying I would get a refund for both booster bar and speaker. The email stated I would get my refund within 7 working days. To date I have not received my refund. I received an email dated 18th July asking me for my bank details. As the 8th June email stating I would get my refund in 7 working days made no mention of needing my bank details I was concerned it might be a scam. I've only had time to get back to Sonos today. I have emailed asking why they need my bank details and asking them to refund my card. I don't want to be unreasonable but as I paid by card it would seem logical to expect to be refunded back to the card.
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