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JPR_Project1
Contributor II
Dec 4, 2023 1:34 PM UTC
Answered

SUB

Hello, I’m French.

My SUB always has the white light permanently on. But it doesn't switch to green. Why won't it?
How do I reset it?
I can't.

Help me, pleaaaaaaaaaaaaaaaaaase

Thanks

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JPR_Project1Answer
Contributor II
Dec 5, 2023 11:25 AM UTC

Thanks for your answer.

Great! Thanks to your questions, you've steered me in the right direction. It works again by setting it up in the SONOS app.
Thanks a lot.

Bye ! et  MERCI !

 

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6 replies

nik9669a
Senior Virtuoso
Dec 4, 2023 1:40 PM UTC

Is this when you’re trying to set it up, or have you bonded it to another speaker?

If it is set up, you can turn off the status lights in Settings/System/roomname and then scroll down to Hardware: Status Light.

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    Stanley_4
    Stanley_4
    Grand Maestro
    Dec 4, 2023 7:06 PM UTC

    Are you trying to do a Factory Reset?

    You probably shouldn’t unless you are selling the Sub.

    What issue are you trying to solve?

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      JPR_Project1AuthorAnswer
      Contributor II
      Dec 5, 2023 11:25 AM UTC

      Thanks for your answer.

      Great! Thanks to your questions, you've steered me in the right direction. It works again by setting it up in the SONOS app.
      Thanks a lot.

      Bye ! et  MERCI !

       

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        nik9669a
        Senior Virtuoso
        Dec 5, 2023 11:52 AM UTC

        Glad it’s sorted. Now enjoy!

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          Rickyp0521
          Lyricist I
          Dec 18, 2023 12:35 AM UTC

          Bought a used Gen 2 sub and been trying to connect it to my sonos app which it pops up and i click on it to join but it will not join and the flashing white light keeps coming on. I tried to factory reset but it just staying on orange and white and thats it. Any help? Or do i have a defective unit 

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          Airgetlam
          Airgetlam
          Dec 18, 2023 12:56 AM UTC

          Your best bet would be to call Sonos Support directly to discuss it. Especially with a second hand unit that may be faulty. 

          When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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          Bruce
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