Stereo sound from connect

Tried both at Connect as well as at my TV... Same result in both cases... The opposite speaker plays in Mono

To me it sounds like 1 of two things are faulty.
One side of the output of your TV,
Or the cable is faulty.

Try it at the opposite device.
And see if the same thing is happeneing.
If you swap at tv or sonos sides and the play 5 swaps both times, then the cable is ok and theres an issue with your tv. If you swap at tv end and the sound doesnt swap then you have a faulty rca cable.

If one side of the input of the sonos was faulty the speaker sound would not swap, (play 5 changed sides, so we have proven that this is working correctly)

In that case, do you have another device you can try?

Cd or dvd player, vhs, games console? Something with rca output that you can try playing sound into the connect.

Or even if you have Rca-3.5mm plug you could try using your phone as a source.

Thanks, will try and let you know

This quote is wrong: "However, the CONNECT won't output a true stereo sound even when grouped with the PLAY:5s."

If there's a stereo signal being sent in to the CONNECT, then a stereo signal will be sent out. Your CS rep gave you bad information.

I disconnected the RCA cable from TV and hooked directly into my cable box and it worked. Looks like not only my TV output port is faulty but same is SONOS CS support. Thanks guys... Appreciate your help... Happy Holidays!