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Craig 69
Contributor I
Dec 9, 2016 4:10 PM UTC
Question

Starting to tear my hair out with my system

I have a Play 5, connected wirelessly through a bridge which is connected via a network cable into my BT Router. The system is so flaky one day it works fine with all i-phones or i-pads controlling it the next day it says cannot connect to the server. The SONOS software is fully up to date & installed on my MAC, along with the I-Tunes Library on the same machine. This time however it will not connect at all. It just says cannot connect to Macintosh music, cannot find the server???? I cannot do anything with it. The Manage toolbar for sonos is all greyed out. At the moment my system may as well go in the bin 😞 Can someone please help??
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    Chris
    Chris
    Lead Maestro
    Dec 12, 2016 10:52 PM UTC
    if on your mac the manage menu is greyed out it means you are not runningthe newest version 7.0 on your Mac and need to update the software on the Mac.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    Dec 12, 2016 10:54 PM UTC
    oh your mac won't load the newest

    It still should have no effect on sharing music from iTunes to Sonos.

    On your iPhone can you delete the current library and add it back.

    If you can't add the library residing on your Mac then could be a mac firewall issue. Info on firewalls here https://sonos.custhelp.com/app/answers/detail/a_id/692/~/configuring-your-firewall-to-work-with-sonos
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Craig 69Author
    Contributor I
    Dec 12, 2016 10:57 PM UTC
    If I open SONOS I click "About my Sonos system" It says Sonos controller for MAC Version 7, Bridge Version 7, Play:5 Version 7???
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    Craig 69Author
    Contributor I
    Dec 12, 2016 11:07 PM UTC
    Just tried to delete the current library, I got a the following message - '//Macintosh/Music' no longer available. The device where the music files are stored may not be powered on, or the path may have changed. How do you find out the path on a Mac, I can do it easily on a PC??
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    John B
    Dec 12, 2016 11:19 PM UTC
    I'm not a mac user. But does this help?

    https://www.lifewire.com/use-macs-hidden-finder-path-bar-2260868

    or this?

    http://osxdaily.com/2015/11/05/copy-file-path-name-text-mac-os-x-finder/
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    Craig 69Author
    Contributor I
    Dec 21, 2016 3:09 PM UTC
    Now I have finished work I am going to try & sort this. None of the above made a difference. I have now lost my music library all together. This is starting to get very annoying. I am currently on hold with the sonos technical help team. It would appear that if I update my operating system there will be far more issues come to light on things that are working perfectly??
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    Chris
    Chris
    Lead Maestro
    Dec 21, 2016 3:31 PM UTC
    Operating sustem updates do very much of the time expose issues in system and network. Not unusual or specific to Sonos.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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