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artem
artem
Collaborator I
September 19, 2020
Answered

Sound quality of the Sonos Connect:Amp

  • September 19, 2020
  • 14 replies
  • 1776 views

I recently bought 2 Monitor Audio CP-CT380 and Sonos Connect AMP 2 revision. And I get a very sharp and screaming sound, low frequencies are muddy and accentuated, adjusting the low and high frequencies does not help. On some tracks, I think it's starting to sound normal, but mostly it's really annoying.  For example, 1 pair of Sonos One Sl sounds good, and Sonos Play 5 sounds great.
Today I plugged in a 13-year-old Yamaha RX-V363 and my jaw dropped! Monitor Audio sounds great! I have a Sonos Arc that also has a metallic sound. I used to be very happy with Sonos Play 5 2-nd, but now I'm just disappointed. Sonos, what's wrong with your hearing? Why is there such a disgusting sound on some of your devices?

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Best answer by artem

Hello, my friends! The problem with my Sonos Connect amp was solved by replacing the old cables with new ones to the speakers, surprisingly. Now the sound is all right. Thank you all and sorry for the negative messages. Have a nice day!

14 replies

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artem
artemAuthor
Collaborator I
September 22, 2020

@Rowena B.  

Perhaps it is possible to manually lower the frequency near 7 kHz?

Sonos Arc / Sonos One XL x 2 / Sub gen 3 / Sonos Play 5 gen 2 x2 / Sonos Five x2/ Sonos Connect Amp gen 2 + Monitor Audio CP-CT380IDC x4 / Sonos Boost / LG B9 65" Oled / PS5
Rowena B.
Rowena B.
Retired Sonos Staff
September 22, 2020

Hi folks.

Thank you for reaching out to the Sonos Community.

@Kumar, thank you for sharing your thoughts and experiences on this thread. 

@artem, I really appreciate your effort in performing the steps and for submitting the report.

Upon checking the diagnostic, I don't see any error that may cause the sharp metallic sound on your Sonos Connect Amp. 

@Rowena B.  

Perhaps it is possible to manually lower the frequency near 7 kHz?

About your comment above, do you mean changing the frequency on the Sonos app or are you referring to a different device?

In the Sonos app, you can check the EQ to adjust the bass and treble of your Sonos Connect Amp to check if you will hear any difference.

If you're still getting the same sound quality, the next step is to factory reset your Sonos Connect Amp. You may check this article reset your Sonos product to guide you.

Set up your Sonos Connect Amp after the factory reset. If the sound quality will not improve, I recommend contacting our Sonos Customer Care to further assist you with this.

If you need help with any other information, please be sure to let us know.

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artem
artemAuthorAnswer
Collaborator I
September 29, 2020

Hello, my friends! The problem with my Sonos Connect amp was solved by replacing the old cables with new ones to the speakers, surprisingly. Now the sound is all right. Thank you all and sorry for the negative messages. Have a nice day!

Sonos Arc / Sonos One XL x 2 / Sub gen 3 / Sonos Play 5 gen 2 x2 / Sonos Five x2/ Sonos Connect Amp gen 2 + Monitor Audio CP-CT380IDC x4 / Sonos Boost / LG B9 65" Oled / PS5
    Rowena B.
    Rowena B.
    Retired Sonos Staff
    September 29, 2020

    Hi @artem, thank you for the update. I'm glad that the issue with your Sonos Connect has been resolved.

    If you need assistance with your Sonos or other information, please feel free to let us know.

    We're here to answer any further questions you have.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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