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Wobind
Avid Contributor I
Dec 11, 2023 1:22 AM UTC
Answered

Sonosnet and Wifi issues. WM0 and WM1.

Hello all. Wondering if anyone can help. 
 

I’ve been trying to build my perfect system for a while. I’ve been using Sonos to amplify my sound system (turntable/ tapedeck/ cd player etc) and streaming through the house. I’ve wanted to have both analogue and my Sonos system so I have upgraded my main system with a traditional integrated amp and speakers and I have just bought a port to get the signal through the house. 
 

Hooked it all up and I have an issue. I placed my entire system on SonosNet for stability, WM0, and all worked well. I have one Roam which is on WM1 because it doesn’t do sonosnet. 
 

Problem I have is the Port signal keeps dropping and is currently unusable. When I checked, for some reason the Port is on WM1 with the rest of the system on WM0. 
 

I suspect that is my issue but - how do I get the Port onto SonosNet and why has it installed in this way. 
 

Any help would be valuable. 
 

Thank you in advance. Robin

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ratty
rattyAnswer
Dec 11, 2023 6:19 PM UTC

I thought that the ones and fives make up a mesh for SonosNet. The Port is in a room with two fives. Would the fives not be extending a signal for the port to connect into SonosNet. 

They should, though if the Fives are wireless the Port might instead choose to connect to the nearest wired Sonos node instead. It’s strange that it’s doing neither and using WiFi.

I’d suggest a factory reset on just the Port, then add it back again.

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14 replies

AjTrek1
AjTrek1
Dec 11, 2023 1:37 AM UTC

Hi

Do you have a mesh network and/or are there range exrtenders involved; not to be confused with the satellite nodes in a mesh network,

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WobindAuthor
Avid Contributor I
Dec 11, 2023 2:18 AM UTC

Hi AjTrek1,

I do yes. I run the Google nest system (not the absolute latest one) and I have the max five points throughout the house. Well main router and four points to create the mesh. I need it because the main router, and this gear are at opposite ends of a very large house. 

i wired a Boost to the main router and then created the SonosNet mesh system with 4 x ones and 2 x fives and a Sub all running WM0. As mentioned - just the Roam and the Port are WM1  

thank you :-)

 

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WobindAuthor
Avid Contributor I
Dec 11, 2023 2:20 AM UTC

Oh. I think I might have answered that wrong. 
 

I don’t have any range extenders at all - no. 
 

cheers,

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buzz
buzz
Grand Maestro
Dec 11, 2023 6:33 AM UTC

We cannot rule out a PORT hardware fault. Probably, PORT is in a very poor signal area and has given up on SonosNet. Reboot PORT.

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    WobindAuthor
    Avid Contributor I
    Dec 11, 2023 10:36 AM UTC

    Thank you. Rebooting doesn’t do anything or you mean factory resetting. Can I access just the port to switch to WM0??

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    ratty
    ratty
    Dec 11, 2023 10:49 AM UTC

    The Port will revert to WiFi if the SonosNet signal is insufficient. That said, it ought to work okay on WiFi, especially if it’s found a 5GHz signal. 

    Look in the Sonos app under Settings/System/<roomname>/Products/Port/Network. What does it say about the connection, frequency, etc? 

    For a turntable you’d be advised to set the Port’s Line-In Audio Delay to 2000ms.

    You should then be able to get away with Settings/System/Audio Compression set to Uncompressed, which will deliver the best quality.

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    Airgetlam
    Airgetlam
    Dec 11, 2023 4:41 PM UTC

    Reboot means a power cycle, which forces the device to reload the current firmware and any connections. 

    A factory reset is much more invasive, and erases any and all data from the device, and in 99% of cases, is more harmful than helpful. 

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    Bruce
      WobindAuthor
      Avid Contributor I
      Dec 11, 2023 5:52 PM UTC

      Thank you - yes I have the delay set at 2000ms. 
       

      I thought that the ones and fives make up a mesh for SonosNet. The Port is in a room with two fives. Would the fives not be extending a signal for the port to connect into SonosNet. 
       

      cheers, Robin

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      WobindAuthor
      Avid Contributor I
      Dec 11, 2023 5:54 PM UTC

      Thanks Bruce. A reboot is forced with just removing the power cable for a while isn’t it? Which I have tried. 
       

      can you expand on why a factory reset and setting it all up again is harmful?

       

      cheers, R

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      ratty
      rattyAnswer
      Dec 11, 2023 6:19 PM UTC

      I thought that the ones and fives make up a mesh for SonosNet. The Port is in a room with two fives. Would the fives not be extending a signal for the port to connect into SonosNet. 

      They should, though if the Fives are wireless the Port might instead choose to connect to the nearest wired Sonos node instead. It’s strange that it’s doing neither and using WiFi.

      I’d suggest a factory reset on just the Port, then add it back again.

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