Sonos Roam does not work with Sonos S1 App

I’m in the same boat as many other legacy Sonus customers.  The lack of integration of new products like Roam and Move with our legacy S1 products is a betrayal of those loyal Customers that helped make the company successful.

I could understand Sonus developing S2 to take advantage of additional features that may not be available for S1 compatible equipment, but to not make them backward compatible at some basic level is either lazy or incompetent - the alternative, suggesting this by design smacks of a company seeking to generate future revenue from planned obsolescence rather than innovation.

Only option for me at this point is to take both the Roam devices back to the store and no longer consider myself a Sonus Customer.

The S1/S2-split was unfortunate but unavoidable. The fact all new products introduced after may 2020 are S2 only is not a secret. If there's one company that can not be accused of using "built in obsolescence” it is Sonos, still supporting devices sold in 2006 (though not to the standard you would like).

By the way - the company you're complaining about is called Sonos…….

And covered is excruciating detail here and here.

Typical Sonos rip off. Nice sound, when it works, but appalling way to treat customers (and the environment), making products which need to be entirely replaced every few years. I think it’s disgusting.

And they’re not the only ones at it, too! Manufacturers of cars, computers, refrigerators, TV’s; they all do it. Must be a conspiracy.

Sending mine back: my partner isn’t techy, and doesn’t understand why it won’t just work with the £1,000s of Sonia kit we have already.  Explained that, for it to work, we have to renew every bit of Sonos kit in the house.

and frankly, if I’m going to do that, why would I buy Sonos again?

I am not sure what you want Sonos to do.  The whole point of creating the S1 / S2 split was to allow product developments that were held back by needing to operate with the oldest products.  if the Roam had to be compatible with the ‘legacy’ devices, it wouldn’t be the Roam.

You cannot group the Roam with your existing devices but you don’t need to get rid of them.  Which Sonos products do you have?

I won't get a roam for this reason, I understand that old devices can't run on the new system but the opposite is a bit strange and prevents people from buying the most recent Sonos products… just waiting for some of the equipment to let me down and move to a different system. Any suggestions welcome!

Changing all my connect amps is still too much for me at the moment so I'll stay with S1... And I still makes sense to be frustrated that new products are not compatible with the old system, and looking at the thread it seems like it irritates lots of people...