Sonos Roam does not work with Sonos S1 App

Clearer than the following statement right on the product page?

Ugh, so maybe if these people didn’t order stuff they should have known (by reading) it was not compatible with their existing systems -- I would have my Roam already.   Mine won’t be here until tomorrow -at the earliest.    

Why would anyone think a brand new speaker is compatible with S1.  I doubt any new product will be.

Heads up for everyone as it’s not made clear anywhere prior to purchase that it’s only compatible with the new version of the app. 

Pretty s*it experience to be honest, and annoying it’s not made clearer. 
 

 

Clearer than the following statement right on the product page?

 

Thanks for this. 

Unfortunately I purchased mine from Currys and didn’t think to check which version of the app the product would work with before my purchase. No mention of it Currys or on John Lewis etc. No mention of it in many online reviews.

I guess it becomes a question of whether it’s deemed acceptable for a consumer to have to check to see if a product works as advertised (ie as part of your Sonos network, with easy handoff to existing speakers etc) with that consumers specific version of the manufacturers app. 

Seems like an unfair ask when you’re dropping £160 don’t you think? 

 

Perhaps I’m not as immersed in everything Sonos as the typical forum member here. 
Think about the average punter who has bought a few Sonos speakers over the years, they’ve got a couple of play 3s, a One, a Beam and so on. At some point my app icon changes to S1 but everything still works so they don’t really care about the new app and besides the one time they tried to upgrade to it they nearly lost all their “old” speakers from the app. 

Then they see a new portable Sonos speaker for less than £200! We’ll have some of that please. 
Is it really fair for that person to have to think “hang on, is this Sonos product going to work with my other Sonos speakers” before they buy it? 
 

Anyway that’s probably why they think a Sonos speaker would work with the Sonos app. 

Sonos have said that all new products will be compatible with S2 only.  But I can understand why users who just enjoy their system, and aren’t obsessive Sonos geeks like me, would not be aware of this.  On a look through the material about the Roam on the Sonos website I could not find any mention that the Sonos S2 app and system was required.  I am sure it is on a help sheet somewhere, but I wouldn’t expect potential purchasers to hunt down that info, given that they don’t know what they don’t know.  So I have some sympathy for @laconic ‘s position.

Btw, @laconic  - I don’t know how random your list of Sonos products was, but all of the ones you mention are S2 compatible!

You cannot really ‘lose speakers from the app’.  The app is just a remote control.

Thanks John. I’ve got Play 1’s and gen one Play 5s in my network. My list above was a random one. 
Ive just checked the Roam box and there’s no mention of the app requirement on it either. 
 

I guess it’s frustrating because it’s unnecessary friction. I’ve gone from oh my god Sonos are amazing everyone should buy them to Christ alive Sonos are irritating in a short period of time. 
 

Still my post was to try and help others in my situation that might stumble across it before they purchase. 

Fair enough.  Play:1s are of course S2 compatible too, but the gen 1 Play:5s not so.  There is, IMO, a big difference between the sound quality of the gen 1 and gen 2 Play:5s, and I understand that the Five is similar to the gen 2 Play:5.  So you might want to consider upgrading at some point.  I realise that would be a significant chunk of money, even with the discount and net of selling the gen 1s, and I am not suggesting that you ‘should’ upgrade to accommodate the Roam!

That’s super interesting. I thought the Play 1s were excluded. I was actually thinking of selling the play 5s as we don’t listen to music in that room anymore. 

So I could drop the play 5s and use the new app for the rest. 

Thanks so much for the reply John. 

No problem.  I suggest you check in your S1 app in Settings, System Tools and see if there is a compatibility check tool. If so, run it, and it should give you an option to upgrade to S2 and leave the P5s behind.

Youshould factory reset the P5s before selling them.

Also note that there is value in the discount to upgrade the P:5s, which can be used against any current Sonos speaker.

I just received my Roam and discovered it’s not compatible with my existing system and so I’m sending it back.  To echo earlier replies, as a customer I shouldn’t need to take the time to read through all of the specs for a widely-known brand’s products to ensure they work with my existing system (any company that sells a “system” or “network” should offer backward compatibility).  I spent over $10,000 to have12 Sonos zones installed inside and outside my house only to read last year Sonos abandoned all of this hardware leaving it stranded in 2019 forever.  Who does this to its customers?  What company encourages its customers to install a network of hardware (not easy-to-upgrade software) that will not be supported a year later??? Sonos’ CEO apologized for this immense mistake but didn’t make it right.  Given Sonos management’s complete insensitivity to its customer base, I questioned purchasing the Roam, but now that I realize it doesn’t work with my system, it’s clear I’ll never buy another Sonos product again. Bye, Felicia