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Thokramer
Contributor I
July 19, 2021
Answered

sonos roam

  • July 19, 2021
  • 4 replies
  • 136 views

My Roam got splashed by the pool now it doesn’t work. The glue holding the top is separated. Clearly not water resistant. Very dissatisfied that the speaker is not as advertised. I’ve owned it for less than a month.

Others have similar issues?

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Best answer by Xander P

Hi @Thokramer, welcome to the Sonos Community!

That certainly shouldn’t happen - I’d recommend reaching out to our Support Team via live chat or phone call, and a member of the team will be happy to get this sorted for you :)

4 replies

Xander P
Xander PAnswer
Retired Sonos Staff
July 19, 2021

Hi @Thokramer, welcome to the Sonos Community!

That certainly shouldn’t happen - I’d recommend reaching out to our Support Team via live chat or phone call, and a member of the team will be happy to get this sorted for you :)

ThokramerAuthor
Contributor I
July 19, 2021

Hi @Thokramer, welcome to the Sonos Community!

That certainly shouldn’t happen - I’d recommend reaching out to our Support Team via live chat or phone call, and a member of the team will be happy to get this sorted for you :)

I am unable to connect with an individual in live chat and cannot phone until 10:30 am. A contact email would be appreciated.

Xander P
Xander P
Retired Sonos Staff
July 19, 2021

Understood - there’s no monitored email address that I can share I’m afraid, however you should be able to get everything sorted when you’re able to call, or connect to a representative using the live chat.

    ThokramerAuthor
    Contributor I
    July 21, 2021

    Understood - there’s no monitored email address that I can share I’m afraid, however you should be able to get everything sorted when you’re able to call, or connect to a representative using the live chat.

    Problem solved. It was covered under warranty. Other than the hours and lack of an email address, the customer service was excellent. 

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