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Thokramer
Contributor I
Jul 19, 2021 11:09 AM UTC
Answered

sonos roam

My Roam got splashed by the pool now it doesn’t work. The glue holding the top is separated. Clearly not water resistant. Very dissatisfied that the speaker is not as advertised. I’ve owned it for less than a month.

Others have similar issues?

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Xander P
Xander PAnswer
Retired Sonos Staff
Jul 19, 2021 11:29 AM UTC

Hi @Thokramer, welcome to the Sonos Community!

That certainly shouldn’t happen - I’d recommend reaching out to our Support Team via live chat or phone call, and a member of the team will be happy to get this sorted for you :)

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4 replies

Xander P
Xander PAnswer
Retired Sonos Staff
Jul 19, 2021 11:29 AM UTC

Hi @Thokramer, welcome to the Sonos Community!

That certainly shouldn’t happen - I’d recommend reaching out to our Support Team via live chat or phone call, and a member of the team will be happy to get this sorted for you :)

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ThokramerAuthor
Contributor I
Jul 19, 2021 11:55 AM UTC

Hi @Thokramer, welcome to the Sonos Community!

That certainly shouldn’t happen - I’d recommend reaching out to our Support Team via live chat or phone call, and a member of the team will be happy to get this sorted for you :)

I am unable to connect with an individual in live chat and cannot phone until 10:30 am. A contact email would be appreciated.

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Xander P
Xander P
Retired Sonos Staff
Jul 19, 2021 2:36 PM UTC

Understood - there’s no monitored email address that I can share I’m afraid, however you should be able to get everything sorted when you’re able to call, or connect to a representative using the live chat.

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    ThokramerAuthor
    Contributor I
    Jul 21, 2021 3:21 PM UTC

    Understood - there’s no monitored email address that I can share I’m afraid, however you should be able to get everything sorted when you’re able to call, or connect to a representative using the live chat.

    Problem solved. It was covered under warranty. Other than the hours and lack of an email address, the customer service was excellent. 

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