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RichTeaBiscuit
Contributor I
March 23, 2019

Sonos RMA replacement - Warranty on replacement?

  • March 23, 2019
  • 3 replies
  • 2689 views
Hello,

I have unfortunately had a second component fail just outside of warranty. A Sonos: Connect.

RMA cost is £250, or I can pick one up on eBay for £180. I had a search online but couldn't seem to find an answer. If I use the Sonos RMA process to get a replacement, is the replacement covered by a warranty?

Thanks
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    3 replies

    RichTeaBiscuitAuthor
    Contributor I
    March 27, 2019
    Anyone from Sonos able to answer this? The information isn't online or contained within the RMA email.
    Ken_Griffiths
    Ken_Griffiths
    March 27, 2019
    RichTeaBiscuit,

    If you’re paying for the replacement product, even if the price is reduced by agreement with Sonos, I would expect the usual 12 month guarantee.. if the original faulty product was still within warranty and replaced by Sonos 'free of charge', I would expect the warranty to last as long as the warranty available on the original item.

    See if this link helps...

    https://www.sonos.com/en-us/legal/terms#return-policy
    Stanley_4
    Stanley_4
    Grand Maestro
    March 27, 2019
    Contacting Sonos Support should get you an answer if the link doesn't tell you what you need, the user to user fourms (here) do see some Sonos presence but not a lot. Check the Contact page for the best direct contact method for you.
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