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MRD291
Trending Lyricist I
Dec 30, 2019 1:39 PM UTC
Answered

Sonos Port - Can't Adjust Volume on Onkyo

I’ve got a Sonos Port setup with my Onkyo 585.  This is a Works With Sonos reciever.

Issue 1: When I go to the “Works With Sonos” setting on the Onkyo, it says “No Sonos Connect Found”.  I don’t have a Connect, I have a Port.  Both the Onkyo and the Port are on the same WiFi network.  How do I get my Onkyo to recognize my Port?

Issue 2:  When I play something through the Port, I can’t adjust the volume on the Onkyo.  When i put the setting on Variable I get no sound.  When i put the setting on Fixed, i get sound through the Onkyo, but it’s fixed at a setting of 51 (that i set) but i can’t adjust it with the Onkyo knob or remote.  How can I adjust the volume when using the Port?

Thanks!

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    Answer
    Mar 23, 2020 5:20 PM UTC

    Hey guys, I would like for you to confirm that you have the Fixed audio selected and that you have upgraded the latest firmware of your receivers. I also would recommend that you go onto this link to the common troubleshooting steps to look for when not getting sound from the Sonos Port/ Connect.

     

    If you are still having issues, you may need to get in contact with Onkyo support to see if they have any setting that has to be made on the receiver.

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    17 replies

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    MRD291Author
    Trending Lyricist I
    Apr 6, 2020 1:22 PM UTC

    I updated the Onkyo - still can’t control the Sonos Port volume via the receiver.

     

    Any additional thoughts?

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    Anonymous
    Apr 6, 2020 4:36 PM UTC

    Hi @MRD291 

     

    Since you still weren't able to get in contact with Onkyo, I would like for you to send us a diagnostic and reply back with the confirmation number so we can make sure everything is configured properly. I also want to know if you tried to reach out to the Onkyo Community page to see if other customers have any solutions for this particular receiver.

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      MRD291Author
      Trending Lyricist I
      Apr 6, 2020 8:31 PM UTC

      I did post this to the Onkyo forum - no responses (been over a month).

      i will send a diagnostic - it appears that i use the Sonos App for that, correct?

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      Airgetlam
      Airgetlam
      Apr 6, 2020 8:37 PM UTC

      submit a system diagnostic.

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      Bruce
      retina
      Lyricist II
      Apr 19, 2020 9:37 PM UTC

      When you are using “works with Sonos” you set the receiver at a fixed volume during set up.  Once done the volume is ONLY CONTROL-ABLE via the Sonos app.  The receiver volume will not control the Sonos Port volume.  So set the fixed volume pretty high….you can always lower it with the Sonos app etc

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      jlanpheer
      Lyricist II
      Aug 14, 2020 1:03 AM UTC

      When you are using “works with Sonos” you set the receiver at a fixed volume during set up.  Once done the volume is ONLY CONTROL-ABLE via the Sonos app.  The receiver volume will not control the Sonos Port volume.  So set the fixed volume pretty high….you can always lower it with the Sonos app etc


      That “sorta” makes sense but not really.  Has anyone solved this by changing something on their Onkyo device and if so, could you please relay the menu steps to get there?  Much appreciated!

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      retina
      Lyricist II
      Aug 14, 2020 2:29 AM UTC

      The above reply is exactly correct. Set receiver volume during set up then ONLY the SONOS APP to subsequently control volume during playback

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