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lewisc
Headliner I
October 31, 2019

Sonos contributing to electronic waste

  • October 31, 2019
  • 114 replies
  • 3933 views

Sonos have recently started a trade in promotion in the UK with partnered retailers where you can trade in a Connect or Connect:AMP and receive a 'specified' discount off of a new Sonos AMP.

 

They then modified the trade in promotion to be where you can trade in any Connect, Connect: AMP or (old gen) Play:5 for 30% any new Sonos product.

 

I get that they are trying to sell more +/ new products but then contributing a massive amount to electrical waste. In their T&C's that they send to retailers they give a £15 credit (recycling fee) for the disposal of the old product. The old product is to strictly not be used or re-registered again or the retailer will be punished or loose their partnership.

 

 

I think it's disgusting that Sonos are playing a huge role in generating unnecessary waste. All these units are perfectly fine and working but are to be disposed of for no reason other than that Sonos want to make money. Yes Sonos are giving a £15 credit for recycling but retailers won't and aren't recycling, they'll throw away in general waste and make an extra £15 profit. Sonos are doing nothing to track correct (recycling) disposal of old devices and nothing to make sure retailers are being responsible.

 

Sonos really should have thought about this trade in more. I will now be extremely hesitant to purchase any further Sonos products in the future.

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    114 replies

    January 3, 2020

    That should allow for software upgrades that render units obsolete to be not as unpopular as they are now….

    You’re kidding, surely? But then I can only agree with your :-

    Why there need at all to be such upgrades that get units wasted before the hardware fails is a different question altogether, I suppose, and one that I would still ask for what is merely a home audio system. I

     

    106rallye
    January 3, 2020

    All systems that are connected to the internet need updates. If not to add functions, then for safety concerns.

    January 3, 2020

    All systems that are connected to the internet need updates. If not to add functions, then for safety concerns.

    Say I have a Connect Amp, used to play just CDs ripped to a NAS. Both connected to the internet connected router. What could happen, other than the Connect Amp stopping playing as a worst case, if updates were turned off? 

    Or for that matter, even where the Connect Amp is used to play Apple Music. 

    Could someone raid my bank account  to which I have internet access and empty it once updates are off? If so, how?

    106rallye
    January 3, 2020

    @Kumar If what you say is true, why are so many people concerned about Sonos not upgrading to SMB v2?

    January 3, 2020

    @Kumar If what you say is true, why are so many people concerned about Sonos not upgrading to SMB v2?

    I have asked questions; I have not said what the answers are, let alone saying they are true or false.

    I have not delved into the SMB question for the same reasons; it does not bother me. Perhaps the answers to my questions, once validated, will get me worried, but I tend to doubt that, based on common sense. 

    January 3, 2020

    Further to the above, my computers are Mac, phones are Androids. If that is relevant to the questions.

    jgatie
    January 3, 2020

    I don’t - but I find the concept of selling new kit to people that in a few months time you’re going to be saying simply isn’t up to scratch - to the degree that you’re offering trade-in terms - to be a bit bizarre...

     

    But that is not what you said.  You stated “we’re still talking about bricking Connects that may have been bought a few months ago”, as if they were actually Connects being bricked a few months after a sale. 

    Nothing but melodrama and FUD (as usual).  

    airforceteacher
    Headliner I
    January 3, 2020

    @Kumar If what you say is true, why are so many people concerned about Sonos not upgrading to SMB v2?

    Speaking as a security professional: the problem is SMBv1 is that it has known vulnerabilities that will not be fixed.  If you wish to use the advertised capability of playing from a network share, you have to either use only network shares on Windows or Macs, using the Sonos App’s http sharing, or leave your SMB share server using the vulnerable SMBv1, whether it’s a Windows, Mac, or Linux computer or a NAS device.  This doesn’t present a danger to your Sonos devices, but to those sharing systems should another machine in your network become infected with malware that attacks SMBv1.  This is the problem that concerns people.  

    melvimbe
    January 3, 2020

     

    What would help make this a good scheme is for Sonos to declare prominently that it will remain a Sonos policy from here on out: Put up an approved/registered model for recycling at any time in the future and the new unit will be discounted by 30%. That should allow for software upgrades that render units obsolete to be not as unpopular as they are now, and also not have people rush to recycle simply in anticipation of this happening.

     

     

    From my understanding, Sonos intends to keep the program going indefinitely, but obviously, they cannot promise that the program will continue for as long as Sonos remains in business.  If it proves to be bad for business in whatever way, I’m sure they will put an end to it as a reasonable time.  As far as people rushing to recycle, your assuming that people are actually doing that.  It’s possible, but as far as know, Sonos hasn’t released any numbers on that.  There are those on here that think it’s a sign that older programs will be de-supportted, but it’s just speculation that the general Sonos customer thinks that way.  Regardless, there isn’t a reason to think that Sonos would end the old products without giving customers a chance to apply for the discount.

     

    The smart thing for a customer to do would be to weigh in the personal value of the old products and whether or not it makes sense for them to get a new product.  This is what I’m doing and what everyone else who’s shared their plans is doing.  I’m not sure why the general Sonos customer would just panic and trade in their working units under some assumption that they have to.

     

    One thing that bother’s me about the whole argument that the Sonos program trade up program is environmentally flawed is it places all ‘blame’ for recycling instead of reuse on Sonos and not on the individual person who chooses to participate in the program.   I get that Sonos is changing the dynamics of the decision to recycle or reuse with this program, but if reuse is important to the customer, they will make the choice to reuse instead of recycle despite incentives.  It’s ultimately still the customers values that matter, and the customers decisions to make.

     

     

     

     

     

    Danny
    Renowned Enthusiast I
    January 3, 2020

     

     

     

     

    I suppose it may make sense to get these if you’re looking at a Connect as something you use for 3-4 years and upgrade later on to whatever currently meets your needs.  Seems like that would be a rather tiny market though.

    @melvimbe thanks for your comments. I contacted Sonos support on Social media and they confirmed that a brand new Connect bought from them today would be eligible for recycling right away. They also said it won't be getting updates for much longer. They would not respond when asked why the website description is so inaccurate.

     

    So thank you to everyone for stopping me from buying a POS. A Port would be logical but I would like optical.