Headliner I

Sonos contributing to electronic waste

Forum|Forum|6 years ago
October 31, 2019
114 replies
3933 views

Sonos have recently started a trade in promotion in the UK with partnered retailers where you can trade in a Connect or Connect:AMP and receive a 'specified' discount off of a new Sonos AMP.

They then modified the trade in promotion to be where you can trade in any Connect, Connect: AMP or (old gen) Play:5 for 30% any new Sonos product.

I get that they are trying to sell more +/ new products but then contributing a massive amount to electrical waste. In their T&C's that they send to retailers they give a £15 credit (recycling fee) for the disposal of the old product. The old product is to strictly not be used or re-registered again or the retailer will be punished or loose their partnership.

I think it's disgusting that Sonos are playing a huge role in generating unnecessary waste. All these units are perfectly fine and working but are to be disposed of for no reason other than that Sonos want to make money. Yes Sonos are giving a £15 credit for recycling but retailers won't and aren't recycling, they'll throw away in general waste and make an extra £15 profit. Sonos are doing nothing to track correct (recycling) disposal of old devices and nothing to make sure retailers are being responsible.

Sonos really should have thought about this trade in more. I will now be extremely hesitant to purchase any further Sonos products in the future.

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N

NeedSleep

Renowned Enthusiast I

I think it is interesting that the Connect is on the list of things to be bricked by the recycle program while at the same time is still being sold on the Sonos site. It is no wonder that this program has some public perception issues.

I thought it was only the zp80/90 version?

Is there a difference between the ZP90 and the Connect apart from branding? Does the Connect have more memory to help make it future proof against the contraints that are expected to affect the ability for Sonos to continiue supporting the ZP90 at some point?

I have no idea, was hoping you could explain lol!

A

amun

I think it is interesting that the Connect is on the list of things to be bricked by the recycle program while at the same time is still being sold on the Sonos site. It is no wonder that this program has some public perception issues.

I thought it was only the zp80/90 version?

Is there a difference between the ZP90 and the Connect apart from branding? Does the Connect have more memory to help make it future proof against the contraints that are expected to affect the ability for Sonos to continiue supporting the ZP90 at some point?

I’m sure that an expert can give a definitive answer, but I was under the impression that there was a bit-perfect ZP90, then a hardware change so that the ZP90 was no longer bit-perfect, then they renamed that version to the Connnect. I don’t think that the later ZP90/Connect were inherently much more capable than the earlier ZP90, so I would expect them all to suffer the same fate - hence the recent introduction of the new Port...

U

upstatemike

I think it is interesting that the Connect is on the list of things to be bricked by the recycle program while at the same time is still being sold on the Sonos site. It is no wonder that this program has some public perception issues.

I thought it was only the zp80/90 version?

Is there a difference between the ZP90 and the Connect apart from branding? Does the Connect have more memory to help make it future proof against the contraints that are expected to affect the ability for Sonos to continiue supporting the ZP90 at some point?

I’m sure that an expert can give a definitive answer, but I was under the impression that there was a bit-perfect ZP90, then a hardware change so that the ZP90 was no longer bit-perfect, then they renamed that version to the Connnect. I don’t think that the later ZP90/Connect were inherently much more capable than the earlier ZP90, so I would expect them all to suffer the same fate - hence the recent introduction of the new Port...

So the messaging is:

Sonos is concerned that the Connect will not be able to support future features and wants to encourage their removal from the supported population through a recycling incentive,,, but they are not concerned enough to stop selling them on their website.

Sonos bricks the recycled connects to ensure they do not persist in the supported population while still intoducing new units back into that population knowing they are only just a few updates away from becoming landfill fodder.

This is in addition to the recent announcement that stated: Sonos is going to raise the price on the Port on January 9th so it can expand and create jobs in some country other than the USA but only US consumers will will see the price increase that pays for this.

Maybe Sonos should consider hiring a PR firm to help them with their messaging and public image.

Local music library with carefully constructed playlists - no shuffling!, Integration with Homeseer Automation, No touch screen devices, No streaming services, No Apple products ever

N

NeedSleep

Renowned Enthusiast I

Ok I'm looking at buying a new Connect. This would be marked for recycling right away?

melvimbe

I think it is interesting that the Connect is on the list of things to be bricked by the recycle program while at the same time is still being sold on the Sonos site. It is no wonder that this program has some public perception issues.

Where is the Connect listed for sale on the Sonos site? I don’t see it anywhere, including under refurbished products?

Danny

N

NeedSleep

Renowned Enthusiast I

I think it is interesting that the Connect is on the list of things to be bricked by the recycle program while at the same time is still being sold on the Sonos site. It is no wonder that this program has some public perception issues.

Where is the Connect listed for sale on the Sonos site? I don’t see it anywhere, including under refurbished products?

Lmgtfy lol :)

https://www.sonos.com/en-us/shop/last-chance

melvimbe

I think it is interesting that the Connect is on the list of things to be bricked by the recycle program while at the same time is still being sold on the Sonos site. It is no wonder that this program has some public perception issues.

Where is the Connect listed for sale on the Sonos site? I don’t see it anywhere, including under refurbished products?

Lmgtfy lol :)

https://www.sonos.com/en-us/shop/last-chance

Well, agreed then that it should probably be removed. Not sure why anyone would buy them for $50 more than the Port, unless they were unaware of when the Connect was first released.

I get that Sonos likely has some stock they are trying to unload, and do believe the units will function just fine for several years. I suppose it may make sense to get these if you’re looking at a Connect as something you use for 3-4 years and upgrade later on to whatever currently meets your needs. Seems like that would be a rather tiny market though.

Danny

N

NeedSleep

Renowned Enthusiast I

Lmgtfy lol :)

https://www.sonos.com/en-us/shop/last-chance

Well, agreed then that it should probably be removed. Not sure why anyone would buy them for $50 more than the Port, unless they were unaware of when the Connect was first released.

I get that Sonos likely has some stock they are trying to unload, and do believe the units will function just fine for several years. I suppose it may make sense to get these if you’re looking at a Connect as something you use for 3-4 years and upgrade later on to whatever currently meets your needs. Seems like that would be a rather tiny market though.

It isn't $50 more than the Port. I (was) looking at the connect. Very lame and unethical of them not to be upfront about this.

melvimbe

It isn't $50 more than the Port. I (was) looking at the connect. Very lame and unethical of them not to be upfront about this.

I misspoke. $50 less. Not sure what you are claiming is lame and unethical? That the Connect is still for sale while available for tradeup? That the Connect sale page is some what hidden on the site?

Danny

N

NeedSleep

Renowned Enthusiast I

It isn't $50 more than the Port. I (was) looking at the connect. Very lame and unethical of them not to be upfront about this.

I misspoke. $50 less. Not sure what you are claiming is lame and unethical? That the Connect is still for sale while available for tradeup? That the Connect sale page is some what hidden on the site?

Neither. The Sonos connect product page says "enjoy incredible performance"- but is part of the recycle program that Sonos says is for devices that lack the "the processing power and memory to support modern Sonos experiences".

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