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lewisc
Headliner I
October 31, 2019

Sonos contributing to electronic waste

  • October 31, 2019
  • 114 replies
  • 3933 views

Sonos have recently started a trade in promotion in the UK with partnered retailers where you can trade in a Connect or Connect:AMP and receive a 'specified' discount off of a new Sonos AMP.

 

They then modified the trade in promotion to be where you can trade in any Connect, Connect: AMP or (old gen) Play:5 for 30% any new Sonos product.

 

I get that they are trying to sell more +/ new products but then contributing a massive amount to electrical waste. In their T&C's that they send to retailers they give a £15 credit (recycling fee) for the disposal of the old product. The old product is to strictly not be used or re-registered again or the retailer will be punished or loose their partnership.

 

 

I think it's disgusting that Sonos are playing a huge role in generating unnecessary waste. All these units are perfectly fine and working but are to be disposed of for no reason other than that Sonos want to make money. Yes Sonos are giving a £15 credit for recycling but retailers won't and aren't recycling, they'll throw away in general waste and make an extra £15 profit. Sonos are doing nothing to track correct (recycling) disposal of old devices and nothing to make sure retailers are being responsible.

 

Sonos really should have thought about this trade in more. I will now be extremely hesitant to purchase any further Sonos products in the future.

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    114 replies

    jgatie
    November 1, 2019

    Are financial reasons any less valid than technical reasons?  Should a company not strive to make a profit? 

    pwt
    Virtuoso
    November 1, 2019

    Are financial reasons any less valid than technical reasons? 

    Absolutely not. It’s just a recurrent theme on the forum that removal of support for older devices is somehow inevitable for technical reasons, when it’s not.

    (I was amused to be offered a trade in discount for a Connect:Amp that I bought at retail less than 18 months ago. Uhm … no thanks. I can understand the argument for the older ZP devices, however.)

    4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
    jgatie
    November 1, 2019

    Are financial reasons any less valid than technical reasons? 

    Absolutely not. It’s just a recurrent theme on the forum that removal of support for older devices is somehow inevitable for technical reasons, when it’s not.

    (I was amused to be offered a trade in discount for a Connect:Amp that I bought at retail less than 18 months ago. Uhm … no thanks. I can understand the argument for the older ZP devices, however.)

     

    I would say technical and financial, for the very reasons you state.  Technically, they cannot keep up with the current functions.  Financially, it makes no sense to maintain multiple code bases for a dwindling amount of users who by very definition (frozen to one release) will be unlikely to purchase more units.  

    BjornO
    Trending Lyricist I
    November 6, 2019

    I have currently three items on their ‘trade in list’, but I would rather they just gave me the 30% off new products than bricking the old ones, which I suspect they’ll do soon enough anyway. I already ‘lost’ 3 ‘remotes’ when they stopped supporting android 4.2, but I also have 6 Play:1’s that I suspect is next on the list.. I ‘d hope they would let people keep playing systems on old versions, maybe I’ll experiment with my firewall settings to stop Sonos form upgrading but keep controller communication and music streaming going.. 

    I have no need for Apple Airplay or cringy voice control..

    My fondness of Sonos is falling..

    Bjorn E./Norway
    November 6, 2019

    …..maybe I’ll experiment with my firewall settings to stop Sonos form upgrading but keep controller communication and music streaming going..

    No need to experiment - there was a very good document kindly created by someone here, which detailed how to go about things. It was for v8.4, but the basic principles still apply. If you can’t find it, I have a copy that i can send you.

    buzz
    Grand Maestro
    November 7, 2019

    I’ll agree that as a species, humans create too much waste and “latest technology” seems to be accelerating this waste generation. But, here we are. Should we stop creating new technologies and continue using the current technologies or revert to older technologies that could be dragged out of attics and basements? Would this old technology still be operational? While there are some outliers, most consumer electronics gets into very serious component failure in the 15-20 year range. Consumers are reluctant to spend amounts approaching the cost of new replacements when repairing older, usually less functional, products. Further, one can completely resolve a failure only to be facing a different, unrelated, failure a short time later.

    In my opinion, SONOS is attempting to create a more responsible path forward.

    Shipping units back to SONOS is one option, but why spend the resources boxing up, then shipping the units to SONOS? Local recycle is kinder to the environment.

    Contributor I
    November 27, 2019

    Total capitalism here, they need to sell units for shareholders...I’m reading media posts on how great it is SONOS are offering to recycle, but looking at the ‘trade-up’ they’d rather you drop it at any electronic recycling (typically in the UK that’s the local tip) as it’s cheaper than returning to SONOS  … it’s such a scam; very very disappointed with the ethics here.

    These units aren’t even that old, my Play 5 was registered in 2017 and is on the ‘trade-up’ list, so why would I scrap that?! If I wanted Alexa support I’d just by the little plug-in for >£20 etc. 

    It’s a company under threat from ever increasing competition on the smart speaker market that has clearly got to the bottom of the barrel to increase unit sales.

     

    melvimbe
    November 27, 2019

    Total capitalism here, they need to sell units for shareholders...I’m reading media posts on how great it is SONOS are offering to recycle, but looking at the ‘trade-up’ they’d rather you drop it at any electronic recycling (typically in the UK that’s the local tip) as it’s cheaper than returning to SONOS  … it’s such a scam; very very disappointed with the ethics here.

     

     

    As stated in the post above you, recycling locally is better for the environment then shipping it elsewhere to be recycled.  And you can ship it to Sonos if you wish.

     

    These units aren’t even that old, my Play 5 was registered in 2017 and is on the ‘trade-up’ list, so why would I scrap that?! If I wanted Alexa support I’d just by the little plug-in for >£20 etc. 

     

     

      The trade-up program is optional.  If you’re happy with your play:5 then keep it.

     

    It’s a company under threat from ever increasing competition on the smart speaker market that has clearly got to the bottom of the barrel to increase unit sales.

     

    I suppose it’s subjective regarding what marketing methods are ‘bottom of the barrel’ or not.  Sonos did release it’s Q3 financial statements recently and it does looks like sales are moving in the right direction.

     

    https://variety.com/2019/digital/news/sonos-fiscal-q3-2019-earnings-1203295731/

    Danny
    lewisc
    lewiscAuthor
    Headliner I
    December 31, 2019

    Interesting article by The Verge here about Sonos' sustainability. Seems like it's an even split between the public caring / not

     

    https://www.theverge.com/2019/12/30/21042871/sonos-recycle-mode-trade-up-program-controversy

    Authorised Sonos Installer
    106rallye
    December 31, 2019

    And the best argument in the whole article is that “something (...) feels very off”: “But for those who do want to take advantage of the trade-up program, something still feels very off about having to render these products inoperable in exchange for a discount on the current Sonos lineup.” Wow, investigative journalism at its best. ;-)