Sonos contributing to electronic waste

Would you partake in the program if they took half your discount and used it to recycle the item?  

Are you speaking from a customer perspective or retailer?

The discount should be applied to the customer, the retailer makes enough margin as is so don't need to receive any more incentive IMO. The 'waste' products should be allowed to be reused or at very least be recycled responsibly (meaning that Sonos makes sure that it happening correctly) even better Sonos could collect the old products reusing the components if applicable. The products should be shipped back in the same lorries that are making the deliveries therefore not contributing or minimal to pollution.

So the customer still receives the full discount and the burden of recycling is all on the retailer/manufacturer?

Great, now that we’ve established that it is just about the bottom line for all parties involved, let’s haggle price.

Do you not agree that Sonos should make sure units are being recycled as should?

Sonos can set whatever discount they want but as the biggest party they need to be responsible (as much as possible) for the use of their products and correct disposal

In my humble opinion, manufacturers should be responsible for the waste they create, and the consumer should be responsible for the waste they create.  By whom this particular waste is created is where we probably should agree to disagree.

However, I find it slightly ironic that you claim the “retailers themselves don’t care about the state of the planet and only care about their personal profits”, yet you yourself are not willing to forego some of your discount in order to save that very same planet. 

Sonos isn’t manufacturing Connects anymore.  This are from previous runs that have not yet been sold at some retailers.    These units probably do have a lot of life left in them, and honestly it would be pretty silly buy one and  trade it in for a new Port.  I don’t imagine a lot of people would be doing that, or a Connect that was purchased in the last year or two. 

I'm happy for forego discount. All of my Sonos products have been bought at retail price. If they were going to offer a 30% discount they could do a 15% discount and the remaining 'saving' in stead of it going to the customer they could use them funds to recycle.

I think I'm more bothered about that they're recycling perfectly working products. Why can't they do a trade in but retailers can sell the 'used and approved' products..

Thanks for joining in and asking questions. I’ll make sure to pass along your feedback on this program.

@lewisc , it sounds like your main question is on why we’re asking that owners recycle these devices instead of taking it back ourselves or allowing the devices to remain functioning. As you know, this offer is for first generation products that have been replaced by more powerful, capable products in our line-up that introduce new experiences. While we’re proud of how long our products last, we don’t want these old products to be the first experience a new customer has with Sonos if gotten off of a second hand market. We hope that in upgrading to the latest and greatest, people will recycle responsibly, and we feel it’s the right decision to make recycling a condition of this offer. We are prioritizing environmental responsibility and encourage our users to responsibly recycle their deactivated products through local e-recyclers. Lists of local certified e-recyclers can be found online, such as here: https://www.google.com/maps/search/e-waste+recycling

Certified e-recyclers adhere to sustainability policies and practices for managing electronics, including the reuse of materials, energy recovery and responsible disposal. Recycling locally is more eco-friendly and sustainable than packing up products and shipping them back to us. That said, our goal is to keep players out of the landfill, so if local recycling isn’t an option, customers are welcome to ship it back to Sonos at our expense.

Thanks for the generic reply. I get that you want new products out there but you are throwing away perfectly fine usable items. The ‘old’ products are exactly how they were when you originally sold them, there’s nothing wrong with them, they are still as good as they were.. it’s just that newer (debatably better) products have been released. You could have offered a used and approved 2nd had scheme or something.

‘condition of this offer’ - may be a condition but you’re not enforcing it or even asking for proof from retailers

‘ship it back to Sonos at our expense’ - If retailers can’t be bothered to recycle they’re definitely not going to go to the effort of creating a shipment + shipping individual products back to you is extremely in-efficient and bad for the environment. If this was a serious option, products could be taken back to the distributors on a weekly basis on the same lorries that make the deliveries. 

I’m obviously not fully in the loop and don’t know anywhere near the amount to really make a judgement but it just seems from the outside that Sonos as a $1billion+ company you could be doing more..

Oh fer cripes sake, can’t you read?  - IT’S THE CUSTOMER DOING THE SHIPPING BACK TO SONOS!!!!