Skip to main content
lewisc
Headliner I
October 31, 2019

Sonos contributing to electronic waste

  • October 31, 2019
  • 114 replies
  • 3933 views

Sonos have recently started a trade in promotion in the UK with partnered retailers where you can trade in a Connect or Connect:AMP and receive a 'specified' discount off of a new Sonos AMP.

 

They then modified the trade in promotion to be where you can trade in any Connect, Connect: AMP or (old gen) Play:5 for 30% any new Sonos product.

 

I get that they are trying to sell more +/ new products but then contributing a massive amount to electrical waste. In their T&C's that they send to retailers they give a £15 credit (recycling fee) for the disposal of the old product. The old product is to strictly not be used or re-registered again or the retailer will be punished or loose their partnership.

 

 

I think it's disgusting that Sonos are playing a huge role in generating unnecessary waste. All these units are perfectly fine and working but are to be disposed of for no reason other than that Sonos want to make money. Yes Sonos are giving a £15 credit for recycling but retailers won't and aren't recycling, they'll throw away in general waste and make an extra £15 profit. Sonos are doing nothing to track correct (recycling) disposal of old devices and nothing to make sure retailers are being responsible.

 

Sonos really should have thought about this trade in more. I will now be extremely hesitant to purchase any further Sonos products in the future.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    114 replies

    January 5, 2020

    You can make the choice as to whether you want to avail yourself if any of these choices, or not. 

    One does need to assess though if the choices are presented in a way that things are not as “free” as they appear to be - in general we know that capable marketing is able to make a mockery of free will in very large majority of cases. In this case, does Sonos say anywhere that if you do not choose to recycle while there is usable life in the kit, you can also do so later when there isn't this life because of a Sonos software upgrade? Is this a legal requirement - no. Is doing so being a good corporate citizen? Many would say yes. Of course the cynics would question including the word “good” in the same sentence as the word “corporate”.

    Then there is the perhaps unintended consequence on the downward effect this may have on the market for used gear, if the fear of getting a recycled product weighs on buyers. Or even, as someone suggested, being accused of selling a recycled product may take a seller to the recycling route.

    I did say that there is no knowing how much is the absolute effect of this in increasing waste, and that in the bigger picture, this is vanishingly small regardless of what the size of that effect may be even in the worst case.

    But messaging is important, and I feel that Sonos could have done a better job of this than they have.

    January 5, 2020

     they boast of a fairly high recovery rate on electronics from their phones.

    This would be an interesting subject to pursue outside of this thread, starting with the question of how the recovery rate is computed - by value or by volume/weight.

    In India, since we are a poor country, there is a significant business of recycling electronics that involves refurbishing to sell in markets that need lower price points for the goods. But that can't continue beyond a cycle or two of such use - I have no idea how the product is dealt with at true end of life. Seeing how many old abandoned cars I see on city streets, I shudder to even think of that subject.

    Stanley_4
    Grand Maestro
    January 7, 2020

    Abandoned cars are a gold mine of valuable stuff, they sell for very nice prices here in the US. There are a host of organizations begging for you to donate your old car to be scrapped out. Some bits that have a high resale value are pulled but for the most part they are melted down.

    Our local recycle option for electronics and hazardous waste works pretty hard to recover metals and other valuable bits like rare earths. They use the recycle profits to offset the hazardous disposal costs.

    January 7, 2020

    . Some bits that have a high resale value are pulled but for the most part they are melted down.

     

    We don't have the kind of car compression yards of the kind made famous in the Breaking Bad episode of getting rid of the RV - as far as I know. Cars do get passed through a few owners, and this scene of seeing abandoned ones in cities is new, but is growing.