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erbem8c0
Contributor I
Mar 7, 2018 6:48 PM UTC

Sonos Connect Amp and Speaker Volume

I just got a connect amp and wired it up with a pair of outdoor Polk Atrium 4 speakers. After I got everything installed I went to play some tunes... I had to have to volume to about 50% on the slide bar on the app before I really heard any music out of the speakers, and even then it wasn’t very loud and I was standing right next to the speakers. If I had the volume up to 80% or higher it got closer to a normal listening level, but didn’t leave much room for advancement. I typically listen to my play 1 or sound bar between 30-50% unless we are having a party.

I’ve read other reviews where the Sonos amp and a pair of outdoor speakers is blowing their neighbors away, I don’t feel like mine are getting that loud. Do I need better speakers or is it the amp?? I bought the amp open box excellent condition from Best Buy, I just want to make sure something isn’t wrong with it before my 15 day return window is up.

Any feedback would be appreciated!
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    alicooks
    Contributor I
    Jul 21, 2018 8:28 PM UTC
    Ok so I do not have a keypad or line-in. they are hard wired outdoor speakers. I am not grouped with my other
    "zones" and still have the problem. The volume has to be set at above 50% in order to be heard and really cannot ever be loud. I have tried different music services with no difference in volume.
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    Stanley_4
    Stanley_4
    Grand Maestro
    Jul 22, 2018 7:25 AM UTC
    Well rats, that kills all the easy fixes.

    Hopefully Sonos will see your diagnostic number in this topic and get back to you. If they miss it you could start a new topic and submit another one or try Twitter for a direct response 24x7 or the phone lines (likely a bit busy) on Monday.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Jul 26, 2018 8:56 PM UTC
    HI ericaeide and alicooks,

    Please try removing the speaker cables and reconnecting them, making sure that they are fully connected and not touching the other cables. If the volume is still very low at that point it would be best to have our phone team take a look at this live. You can find our phone number and hours here.
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    alicooks
    Contributor I
    Jul 27, 2018 8:27 PM UTC
    I tried that and even created fresh cuts on the speaker wire. I submitted another diagnostic 1347659854. Only Connect:Amp playing, local music (i.e. not Pandora or XM).
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Jul 27, 2018 8:47 PM UTC
    I tried that and even created fresh cuts on the speaker wire. I submitted another diagnostic 1347659854. Only Connect:Amp playing, local music (i.e. not Pandora or XM).

    Thanks for trying that. I can't see anything specific in the diagnostic report which would explain the low volume. At this point it would be best to work with our phone team, you can find their contact information here.
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    alicooks
    Contributor I
    Jul 27, 2018 8:48 PM UTC
    Thanks Jeff. I'm hold right now waiting for a phone team member...
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    georgehuerta
    Contributor I
    Oct 6, 2018 11:50 PM UTC
    Would you mind sharing the fix?
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    jcnkari
    Contributor I
    Oct 18, 2018 8:24 PM UTC
    Anyone figure out this issue as I have the same bundle from Best Buy and are experiencing the same low volume issue?
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    Airgetlam
    Airgetlam
    Oct 18, 2018 9:18 PM UTC
    Have you read the entire thread? There's several suggestions along the way that might assist you. If they don't, perhaps you would submit a system diagnostic, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
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    Bruce
    jcnkari
    Contributor I
    Oct 18, 2018 9:58 PM UTC
    Yes I have. Nothing directly relevant to my issue and I was hoping for a resolution other than contacting support but that appears to be my only option at this point.
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