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Alexi0
Contributor I
Nov 25, 2023 2:15 PM UTC
Answered

Sonos can not be found until router reboot. Every day.

As says in the title. I have 2 Play:1 and a Play:3.

Replugging the system doesn’t help. Only reboot. 

Router is the TP-link AX6000, Sonos is on 2.4 MHz, Laptops and phones are on 5 MHz. It happened before once in a while, but now it happens every day.

 

Any suggestions?

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Ken_Griffiths
Ken_GriffithsAnswer
Nov 25, 2023 2:58 PM UTC

Perhaps see this link on the TP-Link site. It mostly relates to their switches, but I suspect you may need to configure the router for multicast, but perhaps first check your router user-manual, or better still, speak with the TP-Link customer support desk…

https://www.tp-link.com/us/configuration-guides/configuring_layer_2_multicast/?configurationId=18230

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5 replies

Ken_Griffiths
Ken_GriffithsAnswer
Nov 25, 2023 2:58 PM UTC

Perhaps see this link on the TP-Link site. It mostly relates to their switches, but I suspect you may need to configure the router for multicast, but perhaps first check your router user-manual, or better still, speak with the TP-Link customer support desk…

https://www.tp-link.com/us/configuration-guides/configuring_layer_2_multicast/?configurationId=18230

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controlav
controlav
Lead Maestro
Nov 25, 2023 3:16 PM UTC

Get a better router.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Alexi0Author
    Contributor I
    Nov 25, 2023 4:23 PM UTC

    Considering that it happened after one of SONOS update and that AX6000 was and is one of the top suggested routers, the last advice is plain lame. A better one would be disable 5 GHz and go tomato FW or wired altogether.

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    Alexi0Author
    Contributor I
    Nov 25, 2023 4:31 PM UTC

    Thanks for the tip! Enabling IGMP (disabled by default) seemed to help.

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    Ken_Griffiths
    Ken_Griffiths
    Nov 25, 2023 4:32 PM UTC

    …or if not done already, enable IGMP Snooping (not ‘Proxy’) v3 and just see if it fixes things - if not, speak with TP-Link CS.

    edit: Ah our posts crossed - that should (hopefully) sort it. 👍

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