Sonos 1 vs Sonos 2

It doesn’t sound as though the Play:3 has updated to S2, which is good.

You should be able to recover things as follows. 

• Power off the Roam by pressing and holding the power button until it makes a shutdown sound and the status LED goes out.

• Make sure your S1 app can see the Play:5. If it can’t, reset the app (in Settings/App Preferences) then when it restarts tell it to connect to an ‘existing system’. If the app asks for a button to be pressed on a speaker, do so on the Play:5.
• Make sure you can see the Play:3 as well. If not, factory reset it and re-add it.
• You should then have your S1 system back as was.

• Power off the Play:3 and Play:5 temporarily.
• Reset the S2 app (Settings/App Preferences).
• I suggest you also factory reset the Roam.
• Start the S2 app and create a ‘new system’ with the Roam.

You can then power your S1 kit up again.

Thanks once again for your patience.  You may just desert me now though as I think in my attempt to rectify this I have done the one thing you thought I hadn't done.  I got my Play 3 and Roam now working on S2 but I am unable to do anything with the S1 app.  When I select it  it, I am presented with a message that says Use Sonos S2 app, so can't get to the Play 5 to reset it from a system perspective.

Actually if you follow my carefully worded directions above you should end up with:

• your S1 app connected to your Play:5 (which can only run S1)
• your Play:3 re-connected to the S1 system, since it should downgrade itself as necessary if you factory reset and re-add it
• your Roam reset and set up as a new standalone S2 system

Roam is Off

I select the S1 App on my phone but it won't open for me to see what's connected to it.  It immediately goes to a screen that says Use Sonos S2 App.  At the bottom of the screen  it has more options with one being reset App.  I select that and reset but that has no affect.  I select S1 and connect to an existing system, which it does, but then presents the same screen saying Use Sonos S2 app

Turn off the Play:3. Leave just the Play:5 on and try again. 

A Play:5/g1 can only run S1. A reset S1 app should be able to connect to it. 

Thanks once again.  Before I attempt this can I confirm something please.  Obviously the S1 system needed the bridge.  After turning off the Play 3, the S1 app is now responding but it has come up saying we found the bridge and did I want to add it to the existing system.  If I select that it goes into a help screen identifying how to replace a wired Sonos product.  Is the bridge THE wired product?

The S1 system did not need the Bridge. You could wire any other device in its place, or connect the system to your WiFi instead.

Power off the Bridge for now. Wire the Play:5. Start the S1 app and make sure it can see the Play:5. If not, reset the app and connect to the ‘existing system’.

Hey Ratty, sorry for the few days off.  Work and other things got in the way.  Thank you so much for your assistance.  I followed the last instructions and now have the Play 5 working on the S1 app.  However at the moment it is still connected direct to my router.  When I unplug it I lose connectivity.  That's where I thought the Bridge was required.  My limited knowledge cannot work out how to run the Play 5 over my wifi without the Bridge…….I trust you can spare me one last piece of advice

Once again, thanks so much for your asistance

Maybe hook the 5 to Ethernet, on the controller set your WiFi credentials, wait a few minutes then unplug the Ethernet and see if it connects.

Should be a Sonos FAQ on the exact steps.

You currently have a 'wired' Sonos S1 system. You need it to be 'wireless'.

This link tells you what to do

https://support.sonos.com/s/article/3209?language=en_US