Contributor I

Sky q no surround sound

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Hi all
I have the bar, woofer and 2 sonus 1’s at the rear of the room.
Works great until I put sky q on then the sounds normal ie no bass and the back speakers don’t work.
Any advice would be appreciated !!

Surround Sound Issues

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UKMedia

Voice control of the TV but this is just a temporary test.

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Remember: Sometimes Red Wine helps :)

E

edmarriott

Contributor II

Thanks. Really appreciate you bearing with me. Will come back to you

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E

edmarriott

Contributor II

Ok, connected to the optical on the sky box and now the surround works.

My Samsung tv is 2 or 3 years old so I don’t think it will do voice control. I can live with it like this BUT my sky remote won’t control the Sonos volume anymore, and changes the tv volume now.

Can I fix this? (Also, is you give me your PayPal account I will send you some cash)

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UKMedia

This points to the TV not passing the 5.1 signal from the Sky Q box to the Beam. Can you check your TV Audio settings and then revert the cable connections to re-test. Thanks for the offer but no payment required. 😃

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Remember: Sometimes Red Wine helps :)

E

edmarriott

Contributor II

It works! There was a sound option on the tv had not seen before that was set to PCM not Dolby.

Can thank you enough!

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UKMedia

Great news.??

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Remember: Sometimes Red Wine helps :)

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