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alexmaskos5
Contributor I
Jan 12, 2018 12:21 AM UTC
Question

setup unexpected error

every time i try to connect to my play 5 it keeps giving me the same error saying "an unexpected error occured. try again."
please
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6 replies

Chris
Chris
Lead Maestro
Jan 12, 2018 1:01 AM UTC
Try with the Play:5 hooked by Ethernet cable to your router (when prompted for standard or Boost setup choose boost setup).

When done with setup - go to settings...advanced...wifi setup. That wizard will setup your home wifi then and you can unplug from router.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
alexmaskos5Author
Contributor I
Jan 12, 2018 1:47 AM UTC
settings on what device?
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Chris
Chris
Lead Maestro
Jan 12, 2018 1:53 AM UTC
ON your controller in sonos app.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Krispy
Lyricist I
Apr 3, 2018 1:16 AM UTC
I have the same problem and having the unexpected error. Tried with ethernet cable and it still doesn't work. Did you end up figuring it out?
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Ken_Griffiths
Ken_Griffiths
Apr 3, 2018 10:35 AM UTC
I have the same problem and having the unexpected error. Tried with ethernet cable and it still doesn't work. Did you end up figuring it out?

Krispy,

Can you provide more info and we can perhaps lead you through the setup step by step.

What router are you using?
What Sonos Device(s) do you have and what are you trying to setup?
What make and model is your Sonos controller (what firmware version is it using?)

We need just a little more info to assist.
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Ken_Griffiths
Ken_Griffiths
Apr 3, 2018 10:37 AM UTC
Krispy,

Just check that any of your hardware is not listed here...

https://sonos.custhelp.com/app/answers/detail/a_id/42/~/sonos-and-incompatible-hardware
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