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tomcross7
Contributor I
December 25, 2016
Question

Setup unexpected error

  • December 25, 2016
  • 7 replies
  • 12973 views
Trying to setup 2 Sonos play 1 through iPhone app following the steps in the standard set up I choose my first play 1 it deosnt ask me to press anything on the device goes straight to airport setup gathering information about my network asks me to set the name then try to set the play one to my wifi info on screen says waiting for sonos 1 AND THEN unexpected error try different setup how do I setup the up with iphone
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7 replies

tomcross7Author
Contributor I
December 25, 2016
I have attempted to troubleshoot try'd pressing volume and play button flashes red but stil won't connect disabled mac filtering in router
Jeff S
Jeff S
Retired Sonos Staff
January 19, 2017
I have attempted to troubleshoot try'd pressing volume and play button flashes red but stil won't connect disabled mac filtering in router

Hi tomcross7,

Are you able to temporarily wire in your PLAY:1 with an ethernet cable to your router? This should help you get connected. Once connected you can head into the settings menu, choose advanced settings then select wireless setup to teach your speakers how to connect wirelessly. Let me know how it goes.
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jrennell
Lyricist III
December 22, 2017
I had the unexpected error problem with the”Airport” setup approach and after doing the physical Ethernet approach there was a message about requiring 802.11b/g compatible network. I had my network set up for 802.11n-only so that’s something to check.
Plk
Lyricist I
January 14, 2018
I have the same problem but not the chance to connect with ethernet....
Chris
Chris
Lead Maestro
January 14, 2018
You can't plug into the Ethernet of your router to do the setup?
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Plk
Lyricist I
January 14, 2018
No, not for the next week or so...
Chris
Chris
Lead Maestro
January 14, 2018
Ok then.. Instead of a me to can you walk me through what happens when you plug in the Sonos unit (power). You go into controller app and choose new system (wifi mode - NOT BOOST MODE). What happens as you go through the process.

It should ask you to connect your phone to the sonos unit - going to your phone wifi and choosing the sonos signal. Then choosing your home wifi after that (which must be a wireless b/g network and not a guest network - not 5ghz network).
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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