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NCCOWELL
Contributor I
Jun 13, 2018 12:20 PM UTC
Answered

Returning Sonos Bridge

How to go about doing the return and receiving £100 in vouchers?
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Airgetlam
AirgetlamAnswer
Jun 15, 2018 3:10 AM UTC
I'm betting that the rep in question was confusing the names of the old Zone Bridge and the CR100 🙂
Bruce
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10 replies

NCCOWELLAuthor
Contributor I
Jun 13, 2018 12:22 PM UTC
Having just been to the Sonos shop, I was informed I can return my bridge to receive £100 in vouchers. I was informed I could find details on Sonos.com but cant seem to find any details...

Please help!
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John B
Jun 13, 2018 12:37 PM UTC
It is the CR100 conrtoller that had the voucher offer. A Sonos Bridge is still a usable and useful component and there is no such offer.
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Ken_Griffiths
Ken_Griffiths
Jun 13, 2018 12:39 PM UTC
No, I think you maybe getting mixed up with the Sonos CR100 controller. I’ve not heard this about the Sonos Bridge. See this 'old' thread...

CR100 Controller EOL
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Stuart_W
Stuart_W
World-Class Superstar
Jun 13, 2018 1:02 PM UTC
There isn't a Bridge return process in place.

If you have a CR100 you can request a voucher as it has been obsoleted by recent update. Is that what you mean?
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Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
NCCOWELLAuthor
Contributor I
Jun 13, 2018 2:40 PM UTC
Thanks for the responses...

When discussed with the staff in the Sonos shop, it was definitely about returning the bridge to get vouchers as in turn they were recommending to get a Boost.
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John B
Jun 13, 2018 7:53 PM UTC
I don't think Sonos are going to offer about 8 times what a second hand Bridge sells for on eBay, and more than it would cost to buy a Boost and chuck the Bridge in the bin.

There has clearly been some confusion. But you aren't going to get £100 for your Bridge I am afraid.
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    Airgetlam
    Airgetlam
    Jun 14, 2018 12:00 AM UTC
    Sounds like these sales folks in the Sonos shop were confused.

    Was it a shop run by Sonos, of which I think there are two, one in New York City, one in London (I think), or was it a Sonos reseller like Best Buy or John Lewis (is that the correct name for the UK?)?
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    Bruce
      NCCOWELLAuthor
      Contributor I
      Jun 14, 2018 10:23 AM UTC
      Sounds like these sales folks in the Sonos shop were confused.

      Was it a shop run by Sonos, of which I think there are two, one in New York City, one in London (I think), or was it a Sonos reseller like Best Buy or John Lewis (is that the correct name for the UK?)?

      It was the actual Sonos shop in Covent Garden in London... 😃
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      Ken_Griffiths
      Ken_Griffiths
      Jun 14, 2018 6:36 PM UTC
      If only...

      I could buy this one listed on eBay for £18.30 (buy it now incl. postage)... and make a nice tidy profit of £81.70...!! ...Lovely Jubbly !!

      https://www.ebay.co.uk/itm/Sonos-Zone-Bridge-BR100/292598536018

      We all love a bargain eh ? 😃
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        Airgetlam
        AirgetlamAnswer
        Jun 15, 2018 3:10 AM UTC
        I'm betting that the rep in question was confusing the names of the old Zone Bridge and the CR100 🙂
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        Bruce
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