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HarryW52
Contributor I
Dec 19, 2023 9:28 AM UTC
Answered

Removing BOOST

I’ve had my Sonos for some years now, it would appear that the BOOST is becoming unstable and is cutting off connection for seconds at a time.   I believe that I can remove BOOST from the system and connect one of the SONOS speakers direct to my Hub and then have all the Sonos products link to the wired device.   Is this a fairly simple process??

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    ratty
    rattyAnswer
    Dec 19, 2023 11:05 AM UTC

    Disconnect the Boost from the router and remove power.

    Wire the speaker to the router instead and plug it in. 

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    6 replies

    ratty
    rattyAnswer
    Dec 19, 2023 11:05 AM UTC

    Disconnect the Boost from the router and remove power.

    Wire the speaker to the router instead and plug it in. 

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      HarryW52Author
      Contributor I
      Dec 19, 2023 11:24 AM UTC

      Thanks,

      I don’t need to re-link any of the speakers to the the hard wired product?

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      ratty
      ratty
      Dec 19, 2023 11:41 AM UTC

      No. Just give the system a minute or two to automatically settle down.

      Whatever you do, do not factory reset anything.

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        HarryW52Author
        Contributor I
        Dec 19, 2023 12:02 PM UTC

        Thanks for your help - really useful

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          Corry P
          Corry P
          Sonos Staff
          Dec 22, 2023 12:09 PM UTC

          Hi @HarryW52 

          Welcome to the Sonos Community!

          Just one more pointer on top of the excellent advice @ratty has given you - the most common reason for this issue is a partially faulty ethernet cable (the fault can come and go with slight movement or temperature changes). If you continue to have the same issue with a speaker wired to ethernet instead of the Boost, consider swapping the ethernet cable for another.

          I hope this helps.

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          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            HarryW52Author
            Contributor I
            Dec 22, 2023 5:00 PM UTC

            Thanks for the responses.   As it turns out, my Soundbar was the culprit not the BOOST.  All fixed now.

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