Publish the dates when products will become 'legacy'

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Just received the legacy email that tells me that half my 10 unit system will be obsolete from May. So it appears that I can either pile more money into Sonos, accept that my modern equipment (less than 2 years old) will no longer be updated because I have the audacity of being a long term customer or go somewhere else.

So I can make an informed decision Sonos must now publish the support windows for all products currently available. At least try to recover some credability.

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Ryan SAnswer

Retired Sonos Staff

Hi Stueys, our commitment is to support products with software updates for a minimum of five years after we stop selling them, and we have a track record of supporting for longer.

If you have a Connect or Connect:Amp that was purchased from Sonos in the last 5 years brand new, it won’t be affected by the end of software updates coming in May. The newer Connect and Connect:Amps have different computing hardware and are able to keep up with our modern devices.

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jgatie

The year and date of manufacture are the 4 digits (ex. 1601C) before the serial number, found on the label on the bottom. Year 15 is not certain, but 16 or later denotes a modern item.

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russellmasding

Lyricist III

Thanks jgatie

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