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stueys
Contributor II
January 21, 2020
Answered

Publish the dates when products will become 'legacy'

  • January 21, 2020
  • 22 replies
  • 1384 views

Just received the legacy email that tells me that half my 10 unit system will be obsolete from May.  So it appears that I can either pile more money into Sonos, accept that my modern equipment (less than 2 years old) will no longer be updated because I have the audacity of being a long term customer or go somewhere else.  

 

So I can make an informed decision Sonos must now publish the support windows for all products currently available.  At least try to recover some credability.

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    Best answer by Ryan S

    Hi Stueys, our commitment is to support products with software updates for a minimum of five years after we stop selling them, and we have a track record of supporting for longer.

    If you have a Connect or Connect:Amp that was purchased from Sonos in the last 5 years brand new, it won’t be affected by the end of software updates coming in May. The newer Connect and Connect:Amps have different computing hardware and are able to keep up with our modern devices.

     

    22 replies

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    jgatie
    jgatie
    January 24, 2020

    The year and date of manufacture are the 4 digits (ex. 1601C) before the serial number, found on the label on the bottom.  Year 15 is not certain, but 16 or later denotes a modern item.

    russellmasding
    Lyricist III
    January 24, 2020

    Thanks jgatie

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