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Contributor I
January 16, 2018
Question

Problem with SONOS Connect.

  • January 16, 2018
  • 13 replies
  • 924 views
When I add second SONOS connect one of them starts lagging and music is skipping a few seconds randomly. Music source is MP3 coming from a NAS. NAS should be providing enough bandwidth, I tried playing different MP3s on each Sonos. Any ideas? Devices are on gigabit network. I am assuming it is a problem with Sonos, either conflicting because of 2 connections or it cannot pull off the MP3s fast enough. Please advice, need this working ASAP.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    January 16, 2018
    As a test, how does the audio play if only one is accessing the NAS and the other is playing from something else, like a radio stream or a mobile device on your network?
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    1AdvancedAuthor
    Contributor I
    January 18, 2018
    Ok so I tried to share off a folder from a computer (running Windows 10 Pro). One Sonos Connect continued to get music from NAS and other I played from the share on the computer. Same problem. I can say it is not a problem with a single Sonos because I tried to switch sources. I am guessing this is either some conflict in Sonos technology or for some reason the MP3 is not loaded in timely manner and causes the lag. It happens randomly by the way, for example it was playing fine for few minutes I thought problem went away then walking by again and it happens again.
    I grouped them for now and its fine but I bought 3 to have different zones. This needs to be fixed.
    Also just as a small note the MP3 is about 100mb and 1 hour. But it shouldn't be the issue because the problem arises only when second Connect is playing.
    Duncan_16
    Trending Lyricist I
    January 30, 2018
    I used to get drop outs and tracks skipping mid way through when playing from a NAS source. Then I found that if I connected the nas drive directly to my sonos connect (connect has 2 network ports one for the NAS and the other for a switch/routher) and not via the network the issue fully resolved. The only slight fly in the ointment is that the network port on the connect is only 100mbs not the full gigabit.
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