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Music_PGH
Contributor I
Dec 12, 2021 10:30 PM UTC
Answered

Play/Pause Flashing Red on Connect:Amp

My Connect:Amp was no longer connecting to the app.  So, after proceeding through several troubleshooting steps, Sonos guided me to perform a factory reset on the device.  When I did, the Connect:Amp came back up flashing the white LED and then went to flashing red Play/Pause. 

Note that on the Connect:Amp, there is both an LED and a Play/Pause that flash.  They are separate lights.

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Music_PGHAnswer
Contributor I
Dec 13, 2021 12:40 PM UTC

Thanks.  I gave troubleshooting a rest for a few hours and when I came back to it, my phone had sensed the system.  So, for now, all set!  Thanks for the reply.

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6 replies

buzz
buzz
Grand Maestro
Dec 13, 2021 1:50 AM UTC

Here are status light indications.

Were you working with SONOS support?

Do you have other SONOS players in your system? If so, after a factory reset the player must be added to the system. I suggest that you wire the player to your network during this operation.

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    Music_PGHAuthorAnswer
    Contributor I
    Dec 13, 2021 12:40 PM UTC

    Thanks.  I gave troubleshooting a rest for a few hours and when I came back to it, my phone had sensed the system.  So, for now, all set!  Thanks for the reply.

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    Jon_R
    Avid Contributor II
    Dec 13, 2021 3:49 PM UTC

    I’d be interested to know if anyone is else is having issues regarding flashing red.

    I’ve just factory reset two Sonos Connects running 13.4.1 and instead of flashing green, both are flashing red.

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    Sotiris C.
    Sotiris C.
    Sonos Staff
    Dec 13, 2021 4:34 PM UTC

    Hey @Jon_R,

    Are you able to add your Sonos Connects back to your system? If you follow Add a new product to an existing Sonos system ignoring the flashing red (or just think of it as flashing green), are you able to finish the setup? If yes, please Submit Diagnostics via the Sonos app and post the number you’ll see here so that I can have a look.

     

     

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    Jon_R
    Avid Contributor II
    Dec 13, 2021 5:37 PM UTC

    Hello,

    Yes I was able to add it back to the system. One of them is currently connected now.

    Diagnostics:  1589841905

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    Jon_R
    Avid Contributor II
    Dec 13, 2021 5:52 PM UTC

    I should say they both added back to my system. 

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