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Prominent Collaborator II
July 28, 2021
Answered

pin no

  • July 28, 2021
  • 21 replies
  • 1821 views

Whos bright idea was it to introduce pin no’s to set up the amps

 

What good does it do

 

why is it printed in micro sized print on the underneath of the amp where you cannot see it, after it's been plugged in and placed on your rack shelf. 

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Best answer by Corry P

Hi @James Truelove 

Welcome to the Sonos Community!

While I don’t know exactly who thought of it, the reasoning behind it is to significantly increase security. While our newest products include NFC tags with the PIN number on them and products without the tags but with their own speakers will “chirp” the code to your controller device, so no reading of the PIN is required, products with neither the NFC tag nor their own speakers must instead be read by the user. This is only the Amp and Port devices.

I believe that during the manufacturing process, the PIN is etched on by laser under control of a computer to minimise the possibility of the wrong code being applied to a unit’s housing (which could easily happen with an easier-to-read sticker going through a mechanical application process). The etching also prevents the code being rubbed off after a time, as could happen with a sticker.

In the majority of cases, the PIN code need only be used once for each of these products so the impact is seen as momentary, though I appreciate your feedback about the PIN code’s legibility - unfortunately, a laser can only burn, and the casings of these products are quite dark in colour.

21 replies

Prominent Collaborator II
July 28, 2021

So you think things aregreat since they added alexa etc ?

Senior Virtuoso
July 28, 2021

It’s a couple of years since Sonos acquired Snips, the voice recognition company. I wonder when we’ll see that technology rolled out in Sonos’ products? But we’re drifting off the original topic here! 

jgatie
July 28, 2021

So you think things aregreat since they added alexa etc ?

 

My system is rock solid, and has been for years.  I suggest your installers reserve IP addresses on the client’s router for all Sonos devices.  That will take care of 99.9% of problems with updates, reboots, controller resets, wonky routers, etc. 

melvimbe
July 28, 2021

So you think things aregreat since they added alexa etc ?

 

I don’t see why adding Alexa would be a looked at as point when things shifted for Sonos in this regard.   You could maybe make an argument that Sonos started trying to move faster when they started getting competition from Amazon, Google, and others, which happened well before Sonos got voice control.  

As far as that being great or not, I do like competition and improvement in products, understanding that it doesn’t always go smoothly, which has certainly been the case with Sonos.  I also get why people want Sonos, or things in general, to just stay the same.

Danny
106rallye
July 28, 2021

To get back to the point TS is making: isn’t the use of the pin described in the manual? If it is not, I can appreciate his surprise.

Same thing is happening elsewhere to. I bought my first QNAP NAS in 2011 completely set up. Earlier this year I bought a new one from the same company. Because of all the passwords and e-mails needed they do not do set ups anymore….

controlav
Lead Maestro
July 29, 2021

I believe there is a special/secret Sonos forum for installers, you should definitely check that out, if you can figure out how to get access.

I am afraid not.


Hmm, I’ll have to ping my customer who said there was such a place and get the full scoop from him.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Corry P
Sonos Staff
July 29, 2021

@controlav 

I believe there is a special/secret Sonos forum for installers, you should definitely check that out, if you can figure out how to get access.

I am afraid not.


Hmm, I’ll have to ping my customer who said there was such a place and get the full scoop from him.

I think there used to be one. Or there were plans for one.

There certainly isn’t one that’s active.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Prominent Collaborator II
July 29, 2021

We have all gotten off track

 

my observation was that i didnt understand why the pin number was

almost invisible

in a position that could not be read if had already been installed ( and needed to be reassigned)

necessary at all

that the sonos app couldnt differentiate between one amp or another, which requires them to be activated, one at a time, and updated one at a time, 

they all work great once set up.

Corry P
Sonos Staff
July 29, 2021

Hi @James Truelove 

A recent change to the adding process was that each unit is now updated to the latest version of software before another unit can be added. While this does slow down the process of adding multiple units simultaneously, it makes the whole process more reliable (and facilitates the automatic configuration prompts, like adding surrounds).

Taking notes during installation may be the best way around the PIN issue and if it’s difficult to power on one unit at a time.

Due to getting so many calls/contacts from users complaining that a visitor to their home had reconfigured the system in some way and they needed help restoring everything, it’s now necessary to log into the system to configure it. This also of course increases security in general, which has long been a customer request. An app that is not logged-in can still control playback.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Prominent Collaborator II
July 29, 2021

All good answers

 

have there been security concerns ?