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Dgiacobbe
Contributor I
Mar 9, 2023 2:28 AM UTC
Answered

no sound from sub

I have a home theater with the arc, 2 ones, and a sub. I had the setup for a few months and haven't heard sound coming from the sub. The sub is connected, the white light is on on the sub, and I've set the sub level to +15. What am I missing here? Is there a way to test the sub to produce a sound?

 

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GuitarSuperstarAnswer
Lead Maestro
Mar 10, 2023 2:20 AM UTC

@GuitarSuperstar  I re-enabled wifi on the arc and i’m hearing sound on the sub! thank you. does that mean I don’t need to run an ethernet cable to the arc then?

You don’t have to, but if it gives you a more stable network connection, you can keep it wired. Just always keep Wi-Fi enabled on all speakers in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi
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9 replies

GuitarSuperstar
Lead Maestro
Mar 9, 2023 3:27 AM UTC

Make sure all speakers have Wi-Fi enabled in the Sonos app.

Are any of the speakers wired with an ethernet cable? 

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"Receive with simplicity everything that happens to you." - Rashi
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Grand Maestro
Mar 9, 2023 7:31 AM UTC

It should have emitted a few bleeps as you added it to your ARC.

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nik9669a
Senior Virtuoso
Mar 9, 2023 7:45 AM UTC

Stream some music, boost the bass in the EQ settings as well as increasing Sub volume to +15, and toggle loudness on and off, and you should hear some differences. 

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106rallye
106rallye
Mar 9, 2023 10:06 AM UTC

You're really not supposed to hear the Sub. If a Sub works it ads to the sound stage, without you being able to point to the Sub and saying ”that's where it's coming from".

This does not mean there's nothing wrong with your Sub, but you could ask yourself if your expectations aren't to high.

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Grand Maestro
Mar 9, 2023 4:17 PM UTC

You can VERY GENTLEY feel the speaker cones in order to verify operation.

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DgiacobbeAuthor
Contributor I
Mar 10, 2023 1:55 AM UTC

@GuitarSuperstar  yes, my arc is wired ethernet and I have the Wifi Disabled

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DgiacobbeAuthor
Contributor I
Mar 10, 2023 2:00 AM UTC

@GuitarSuperstar  I re-enabled wifi on the arc and i’m hearing sound on the sub! thank you. does that mean I don’t need to run an ethernet cable to the arc then?

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    GuitarSuperstarAnswer
    Lead Maestro
    Mar 10, 2023 2:20 AM UTC

    @GuitarSuperstar  I re-enabled wifi on the arc and i’m hearing sound on the sub! thank you. does that mean I don’t need to run an ethernet cable to the arc then?

    You don’t have to, but if it gives you a more stable network connection, you can keep it wired. Just always keep Wi-Fi enabled on all speakers in the Sonos app.

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    "Receive with simplicity everything that happens to you." - Rashi
    DgiacobbeAuthor
    Contributor I
    Mar 10, 2023 3:41 AM UTC

    Perfect. Thanks again @GuitarSuperstar. Been loving sound from the sub tonight. 

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