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RickardF
Contributor I
Dec 19, 2018 9:24 AM UTC
Answered

New Sonos Amp Apple TV / remote

Apple-TV connected to TV. Sonos Amp (the new one) connected HDMI-ARC. Question will the AppleTV remote control the volume of the Amp like it does with the Playbar?
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    Airgetlam
    AirgetlamAnswer
    Dec 19, 2018 6:28 PM UTC
    It should, the software is the same. You’d need to be sure the new Amp has a sight line to the remote, since it’s IR. The sensor on the Amp is on the front at the bottom. Essentially, as long as it’s not hidden behind a solid door 😉
    Bruce
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    Airgetlam
    Airgetlam
    Feb 16, 2019 4:40 AM UTC
    Have you gone in to the settings on the AppleTV, under Remotes and Devices, and set the Home Theater Control>Volume Control to be "Auto via IR (TV)"?
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    Bruce
    Nefastos
    Nefastos
    Lyricist I
    Feb 16, 2019 10:19 AM UTC
    Sonos Amp, Apple TV 4K and a 2018 LG OLED (B8) here. Amp connected with HDMI ARC, both switching the Tv on/off and controlling Amp volume with the Siri a Remote worked straight out of the box, no need to touch any of the settings.
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    A.M.S.G.
    Matt LE
    Lyricist I
    Feb 16, 2019 1:38 PM UTC
    Have you gone in to the settings on the AppleTV, under Remotes and Devices, and set the Home Theater Control>Volume Control to be "Auto via IR (TV)"?

    Yes, I did make that change, but the volume wouldn’t adjust with the Apple TV remote on either Line In or Optical. For now I’m resigned to using AirPlay 2 despite a few tradeoffs.
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    toholio
    Lyricist II
    Feb 19, 2019 12:02 AM UTC
    Yes, I did make that change, but the volume wouldn’t adjust with the Apple TV remote on either Line In or Optical. For now I’m resigned to using AirPlay 2 despite a few tradeoffs.

    On my Amp I can only get IR volume control to work if I hold the remote really, really close to the receiver on the bottom edge. I'm talking less than 30cm close. Works better if its slightly below the Amp too.

    If I turn the Amp on its edge and point the remote at the underside then it works from a couple of meters away.

    Training different remotes and using fresh batteries doesn't make a difference. I'm guessing the IR receiver is defective in some units.
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    Airgetlam
    Airgetlam
    Feb 19, 2019 12:28 AM UTC
    If that's the case, I'd recommend that you contact Sonos to discuss it. If there's a fault in the hardware, they're usually pretty good about figuring out how to get it fixed/replaced.
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    Bruce
    toholio
    Lyricist II
    Feb 19, 2019 12:56 AM UTC
    If that's the case, I'd recommend that you contact Sonos to discuss it. If there's a fault in the hardware, they're usually pretty good about figuring out how to get it fixed/replaced.

    I'm currently going through the support process. I've spent time trying to fix things via Facebook messenger and now they want me to call. I'll leave work early to do that later today.

    I'm not sure what else, if anything, they'll get me to try before RMAing it.
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    toholio
    Lyricist II
    Feb 22, 2019 1:58 AM UTC
    I'm not sure what else, if anything, they'll get me to try before RMAing it.

    They got me to try a few things and then sent out a new unit. Not only does the remote sensor work on the new one but it was possible to setup without using an ethernet cable which I had thought I must be doing wrong on the previous one. Must have been more things defective with it than just the IR sensor!
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      Airgetlam
      Airgetlam
      Feb 22, 2019 2:10 AM UTC
      Glad to hear you've got a new one, and it's working the way you expected!
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      Bruce
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