Skip to main content
dleute
Contributor I
December 8, 2016

Netgear Orbi compatibility

  • December 8, 2016
  • 16 replies
  • 6888 views
I recently purchased Sonos and Netgear Orbi. I had a sonos play:1 hooked up wirelessly via my airport extreme for a few days and it worked flawlessly. Once I received my Orbi, I hooked up my connect and wired to one of the orbi satellites.

Since then I've had issues with sonos. I believe at least one orbi satellite is defective as it is creating all kinds of issues. I've also found this topic on netgear forums: https://community.netgear.com/t5/Orbi/SONOS-Compatability-with-Orbi/m-p/1183437/highlight/false#M1644

Anything I can do to test/prove this? I'm happy to try another Wifi product if orbi is the problem, but I'd rather not do a return re-purchase cycle unless I'm sure Sonos has problems with Orbi.

I'm thinking eero or google wifi (already ordered a google wifi for my mom for christmas and she is also getting sonos so we will see how that goes).

FYI: I love Sonos, I will try eero and google wifi and maybe luma before giving up Sonos. 😉 However, as a technology worker that works from home, the orbi is technically the best of the group. I have support requests out to netgear as well.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    16 replies

    Show previous replies
    Chris
    Chris
    Lead Maestro
    January 25, 2019
    I use Orbi with Sonosnet and have no issues.

    What is your issue when you say there is an Orbi thread - I don't know of any Orbi issues.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Sonostrent
    Lyricist III
    January 25, 2019
    Everything has worked great for sometime - Before Orbi I had apple airport and 2 expresses. In Sept - I switched to Orbi and 2 satellites - and switched to att fibre -

    My connection and speed through out my house has been rocking and never any issues with that -

    Just all of sudden, when I try to play Apple Music or Spotify ( the two I use ) I get connection to Apple Music was lost. I have turned down everything on my ATT side modem -- tried other odds and ends with orbs - still doesn't play. For some reason it played yesterday for the first time - then woke up this am tried to play some music - and back to the error. All my speakers are wireless. I have even unplugged all except one - still same issue -

    My thread I have going on the netgear forums is below:

    https://community.netgear.com/t5/Orbi/Sonos-and-Astros-A50-and-Orbi/td-p/1695151/highlight/false

    And I have spent days searching "Sonos the connection to has been lost" and seems like there are a lot of people who encountered this issue - but never a solid fix. Seems like most attribute it to some interference from their respective routers..
    Chris
    Chris
    Lead Maestro
    January 25, 2019
    Do you have any Sonos units hooked to router (using Sonosnet as well)? ok I see all wireless
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    January 25, 2019
    so you just have one sonos speaker up right now and still have the issue with not playing. What happens if you plug it in one of the satellites - does it start working on services then?
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Sonostrent
    Lyricist III
    January 25, 2019
    Hmm - yes - so far anyway - I plug it directly into one of the satellites and it seems to work
    Sonostrent
    Lyricist III
    January 25, 2019
    I stop the play1 - and power up my play5 wirelessly - and it works without issue -

    I stop the play 5

    I unplug the play 1 that was wired directly into the satellite .. and unplug the power and replug the power

    I try to play the play5 - and the same error the connection to Apple Music ( or Spotify) has been lost
    Terms & ConditionsAccessibility statement