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dleute
Contributor I
Dec 8, 2016 2:08 PM UTC

Netgear Orbi compatibility

I recently purchased Sonos and Netgear Orbi. I had a sonos play:1 hooked up wirelessly via my airport extreme for a few days and it worked flawlessly. Once I received my Orbi, I hooked up my connect and wired to one of the orbi satellites.

Since then I've had issues with sonos. I believe at least one orbi satellite is defective as it is creating all kinds of issues. I've also found this topic on netgear forums: https://community.netgear.com/t5/Orbi/SONOS-Compatability-with-Orbi/m-p/1183437/highlight/false#M1644

Anything I can do to test/prove this? I'm happy to try another Wifi product if orbi is the problem, but I'd rather not do a return re-purchase cycle unless I'm sure Sonos has problems with Orbi.

I'm thinking eero or google wifi (already ordered a google wifi for my mom for christmas and she is also getting sonos so we will see how that goes).

FYI: I love Sonos, I will try eero and google wifi and maybe luma before giving up Sonos. 😉 However, as a technology worker that works from home, the orbi is technically the best of the group. I have support requests out to netgear as well.
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    Chris
    Chris
    Lead Maestro
    Jan 25, 2019 7:59 PM UTC
    I use Orbi with Sonosnet and have no issues.

    What is your issue when you say there is an Orbi thread - I don't know of any Orbi issues.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Sonostrent
    Lyricist III
    Jan 25, 2019 8:05 PM UTC
    Everything has worked great for sometime - Before Orbi I had apple airport and 2 expresses. In Sept - I switched to Orbi and 2 satellites - and switched to att fibre -

    My connection and speed through out my house has been rocking and never any issues with that -

    Just all of sudden, when I try to play Apple Music or Spotify ( the two I use ) I get connection to Apple Music was lost. I have turned down everything on my ATT side modem -- tried other odds and ends with orbs - still doesn't play. For some reason it played yesterday for the first time - then woke up this am tried to play some music - and back to the error. All my speakers are wireless. I have even unplugged all except one - still same issue -

    My thread I have going on the netgear forums is below:

    https://community.netgear.com/t5/Orbi/Sonos-and-Astros-A50-and-Orbi/td-p/1695151/highlight/false

    And I have spent days searching "Sonos the connection to has been lost" and seems like there are a lot of people who encountered this issue - but never a solid fix. Seems like most attribute it to some interference from their respective routers..
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    Chris
    Chris
    Lead Maestro
    Jan 25, 2019 8:41 PM UTC
    Do you have any Sonos units hooked to router (using Sonosnet as well)? ok I see all wireless
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    Jan 25, 2019 8:43 PM UTC
    so you just have one sonos speaker up right now and still have the issue with not playing. What happens if you plug it in one of the satellites - does it start working on services then?
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Sonostrent
    Lyricist III
    Jan 25, 2019 9:20 PM UTC
    Hmm - yes - so far anyway - I plug it directly into one of the satellites and it seems to work
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    Sonostrent
    Lyricist III
    Jan 25, 2019 9:37 PM UTC
    I stop the play1 - and power up my play5 wirelessly - and it works without issue -

    I stop the play 5

    I unplug the play 1 that was wired directly into the satellite .. and unplug the power and replug the power

    I try to play the play5 - and the same error the connection to Apple Music ( or Spotify) has been lost
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