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GodfreyJohn53
Contributor I
January 22, 2020
Answered

My Connect now a legacy product

  • January 22, 2020
  • 21 replies
  • 1932 views

I have received an email from you, which includes the serial number of my unit, which informs me that my Connect is now a legacy product. 

I an utterly amazed and disappointed to receive this message as I only bought this unit last September. I find this totally unacceptable for a unit I have owned for only 4 months. Please can you therefore answer the following questions:-

 

  1. Should I demand my money back from the shop I bought it from or from you?
  2. I also bought a Playbase and associated base unit. How long before these become legacy products?
  3. How can I have any faith in Sonos after finding the expected future life of my unit is so short?

 

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    Best answer by Stanley_4

    The e-mail is just to let you know what is happening, you can check your Sonos hardware status here:

    https://www.sonos.com/myaccount/system/households/devices/

     

    21 replies

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    Manuj
    Lyricist II
    January 24, 2020

    It has now effectively changed, was not the case previously today.

    Don’t get me wrong, I was not at all in a hurry to have it corrected, since I had the information directly from support (that I believed) I was ok with that. But as this is a community forum, some other people might have been with the same misleading information, and just had to wait until this gets corrected.

    The recent support I had from Sonos was most probably the more professional support I’ve ever had (oh yes, I’m an Hard&Soft eng. for embedded systems by the way). There was no blame that the problems were coming from my network, just different questions and tests which always made sense. Replacement was then quick. Good job!

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