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GodfreyJohn53
Contributor I
Jan 22, 2020 4:28 PM UTC
Answered

My Connect now a legacy product

I have received an email from you, which includes the serial number of my unit, which informs me that my Connect is now a legacy product. 

I an utterly amazed and disappointed to receive this message as I only bought this unit last September. I find this totally unacceptable for a unit I have owned for only 4 months. Please can you therefore answer the following questions:-

 

  1. Should I demand my money back from the shop I bought it from or from you?
  2. I also bought a Playbase and associated base unit. How long before these become legacy products?
  3. How can I have any faith in Sonos after finding the expected future life of my unit is so short?

 

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    Stanley_4
    Stanley_4Answer
    Grand Maestro
    Jan 22, 2020 8:26 PM UTC

    The e-mail is just to let you know what is happening, you can check your Sonos hardware status here:

    https://www.sonos.com/myaccount/system/households/devices/

     

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    21 replies

    jgatie
    jgatie
    Jan 22, 2020 6:02 PM UTC

    Legacy Connects are those sold before 2016.  The shop you bought it from sold you stock that was at least 4 years old.  I would take it up with them. 

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    NeedSleep
    Renowned Enthusiast I
    Jan 22, 2020 6:34 PM UTC

    I have received an email from you, which includes the serial number of my unit, which informs me that my Connect is now a legacy product. 

    I an utterly amazed and disappointed to receive this message as I only bought this unit last September. I find this totally unacceptable for a unit I have owned for only 4 months. Please can you therefore answer the following questions:-

     

    1. Should I demand my money back from the shop I bought it from or from you?
    2. I also bought a Playbase and associated base unit. How long before these become legacy products?
    3. How can I have any faith in Sonos after finding the expected future life of my unit is so short?

     

    Wow hope you get this sorted out in your favor. I would contact Sonos about this too, you are getting royally screwed. Sonos may have sent out new old inventory. 

     

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    Xoem
    Lyricist II
    Jan 22, 2020 8:21 PM UTC

    Same issue here, bought my Connect just a couple of months ago and now getting an email from Sonos it is a legacy product? According to the annoucement only connect from before 2015 should become legacy, but there is no way of knowing if you have an old of new version. Within the web-interface of my connect I can find a hardware-version, but no idea what this means. Google doesn’t know either.

    How do I know if I was sold an old connect or the Sonos email was wrong?

    And Connects are still being sold at a lot of shops, but there is no way of telling if these are old of new versions.

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      Stanley_4
      Stanley_4Answer
      Grand Maestro
      Jan 22, 2020 8:26 PM UTC

      The e-mail is just to let you know what is happening, you can check your Sonos hardware status here:

      https://www.sonos.com/myaccount/system/households/devices/

       

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      Ryan S
      Ryan S
      Retired Sonos Staff
      Jan 22, 2020 8:28 PM UTC

      Stanley_4 is correct. It should only be Connects that were manufactured before 2015 that are legacy. If you have any questions the team may be able to assist if you reach out to support directly.

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      Xoem
      Lyricist II
      Jan 22, 2020 8:34 PM UTC

      The email and the page tell the same: That I have a  Connect that is about to become a legacy product. I still have no idea what version of the connect I have. Like said, I bought my Connect just a couple of months ago, did the shop sell me Connect that was already at least 4 years old? How can I tell other than Sonos telling me that my Connect is becoming legacy?

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      jgatie
      jgatie
      Jan 22, 2020 8:37 PM UTC

      The email and the page tell the same: That I have a  Connect that is about to become a legacy product. I still have no idea what version of the connect I have. Like said, I bought my Connect just a couple of months ago, did the shop sell me Connect that was already at least 4 years old? How can I tell other than Sonos telling me that my Connect is becoming legacy?

       

      It could be a mistake.  You can find the date of manufacture to the left of the serial number on the bottom label.  If it is after 2015, then you should be good.  Might want to alert Sonos to the false legacy email, so they can track down the cause.

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        Xoem
        Lyricist II
        Jan 22, 2020 8:55 PM UTC

        Thanks, left to the serial I found the code ‘D102 1906C’, would that mean the 19 is from 2019?

        On the label on the back I also found ‘CMIT ID 2017DJ400’ and ‘Model S15’. Still does not indicate it is a model from before 2016.

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        Stanley_4
        Stanley_4
        Grand Maestro
        Jan 22, 2020 9:02 PM UTC

        A shot in the dark here, check the serial numbers on the Sonos page against the speaker’s data plate, could there be a typo?

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          jgatie
          jgatie
          Jan 22, 2020 9:07 PM UTC

          The 4 digits before the serial are the year and month, so that looks like June 2019.  So not a legacy.  I’d contact support via phone or PM a support person (Ryan S), (Edward R), or (Jeff S) here.  

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