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Craigster63
Contributor I
Nov 25, 2018 8:45 PM UTC
Answered

My Connect doesn't turn on - no light comes on

My Connect just stopped working - no light comes on when I plug it in. What can I do to fix it?
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    Keith N
    Keith NAnswer
    Sonos Staff
    Nov 26, 2018 1:13 AM UTC
    Understood. It seems likely that the unit will need to be replaced. Get in contact with our support team and they will be able to get this sorted.
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    5 replies

    Keith N
    Keith N
    Sonos Staff
    Nov 25, 2018 8:54 PM UTC
    Hi there, Craigster63. If the LED does not illuminate when you plug the device in, it sounds like it could be a problem with the power. Have you tried another cable or outlet? If the issues persist, it may be time to get in contact with our support team.
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    Craigster63Author
    Contributor I
    Nov 25, 2018 9:02 PM UTC
    I have tried another outlet but don't have another power cable. Can I use a power cable from one of my Sonos Play 5 speakers?
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    Keith N
    Keith N
    Sonos Staff
    Nov 25, 2018 9:06 PM UTC
    Yes, that should work.
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    Craigster63Author
    Contributor I
    Nov 25, 2018 9:08 PM UTC
    Hi. I just tried the power cable from my Sonos Play 5 and the Connect LED still does not illuminate. It is just dead.
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    Keith N
    Keith NAnswer
    Sonos Staff
    Nov 26, 2018 1:13 AM UTC
    Understood. It seems likely that the unit will need to be replaced. Get in contact with our support team and they will be able to get this sorted.
    Translate
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