My Connect doesn't turn on - no light comes on

Forum|Forum|7 years ago
November 25, 2018
5 replies
3350 views

My Connect just stopped working - no light comes on when I plug it in. What can I do to fix it?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Keith N

Understood. It seems likely that the unit will need to be replaced. Get in contact with our support team and they will be able to get this sorted.

Keith N

Sonos Staff

Hi there, Craigster63. If the LED does not illuminate when you plug the device in, it sounds like it could be a problem with the power. Have you tried another cable or outlet? If the issues persist, it may be time to get in contact with our support team.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

C

Craigster63Author

Contributor I

I have tried another outlet but don't have another power cable. Can I use a power cable from one of my Sonos Play 5 speakers?

Keith N

Sonos Staff

Yes, that should work.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

C

Craigster63Author

Contributor I

Hi. I just tried the power cable from my Sonos Play 5 and the Connect LED still does not illuminate. It is just dead.

Keith NAnswer

Sonos Staff

Understood. It seems likely that the unit will need to be replaced. Get in contact with our support team and they will be able to get this sorted.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Sign up

Login to the community