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jeff_151
Contributor I
June 27, 2013
Question

my connect amp has a blinking white and amber light?

  • June 27, 2013
  • 18 replies
  • 18228 views
my connect amp has a blinking white and amber light?
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    18 replies

    Ryan E
    Ryan E
    Sonos Employee
    June 27, 2013
    Hello Jeff, Is the white light alternating back and forth between white and amber? This can mean a couple different things: 1. If the white and amber light are blinking back and forth in even time, this means the CONNECT:AMP is in the middle of an update process. Usually it will show this for about a minute when you initiate an update from the controller. 2. If the player shows a long amber light followed by a short white light, this means the amp has faulted in the unit. This is usually caused by something going wrong with the wired speakers, such as they're trying to draw too much power from the amp and the amp has shut itself off for safety. If the amp is faulting, we'll want to get some more information on the speakers that are wired to the unit. If possible, we'd also like to see a diagnostic report from your system so I can confirm that the amp is faulting: https://sonos.custhelp.com/app/answers/detail/a_id/142 Thanks!
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    jeff_151Author
    Contributor I
    June 28, 2013
    Thanks Ryan. I just submitted the diagnostic information. Let me know if you need the confirmation report.
    jeff_151Author
    Contributor I
    June 28, 2013
    By the way, it is condition #2 in your original note above. Let me know if you need the confirmation number.
    Ryan E
    Ryan E
    Sonos Employee
    June 28, 2013
    Hi Jeff, Yes, if you don't mind, please post the confirmation number and I'll have a look at the logs for you.
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    Richard Woodland
    Lyricist I
    December 19, 2014
    Hi 4223727 please advise
    Ryan E
    Ryan E
    Sonos Employee
    December 22, 2014
    Hi 4223727 please advise


    Hi Richard, looks like your CONNECT:AMP is faulting as well. How many speakers are wired to this unit? Does the fault seem to happen when the CONNECT:AMP exceeds a certain volume?
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    John Thieroff
    Lyricist I
    January 27, 2015
    Hi - I am having the same problem described above. It's scenario number 2 in Ryan's post above. Can you please advise? Thanks.
    Ryan Read
    Lyricist I
    April 12, 2015
    I am also having the same issue.  The speakers had been working just fine today.  Then, they just stopped and the lights began flashing.  Here is my confirmation number 4489276.  Thanks, Ryan
    Ryan Read
    Lyricist I
    April 13, 2015
    I am also having the same issue.  The speakers had been working just fine today.  Then, they just stopped and the lights began flashing.  Here is my confirmation number 4489276.  Thanks, Ryan
    How long before I should look for a response?
    Dave
    Dave
    Headliner II
    April 13, 2015
    I am also having the same issue.  The speakers had been working just fine today.  Then, they just stopped and the lights began flashing.  Here is my confirmation number 4489276.  Thanks, Ryan
    Hi Ryan, sonos do look at every post here and will hopefully reply to you soon. If that's a problem I would advice contacting them direct.
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