Skip to main content
Avid Contributor I
December 9, 2020
Question

Ive clicked upgrade and don't want to that

  • December 9, 2020
  • 1 reply
  • 90 views

In my account I have clicked upgrade and my two Play 1 have now gone out of my system

 

how do i get the upgrade switched off and the two Play 1 back into my system

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

December 9, 2020

To my knowledge it is not possible to cancel the trade up.

Your best shot is to contact Sonos Support and ask if they can help you.