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Contributor I
January 19, 2013

Issue with Connect:AMP and Volume

  • January 19, 2013
  • 40 replies
  • 14219 views
I'm a few months into my Sonos setup, and absolutely love it. Yes, my first (two!) cars didn't cost this much, but I consider it one of the best investments I've ever made. I have 5 zones with a mix of Play:5 and Play:3 speakers, and also using my own speakers -- which is where the trouble is.

In my living room, I have a Connect:Amp hooked up to a pair of Polk RTiA1 speakers (http://www.polkaudio.com/products/rtia1). The sound is... disappointing. I should clarify: The sound is spectacular, certainly more sophisticated than from my Play:3 or Play:5 speakers, which already sound great. But it doesn't seem as "powerful" as it should be, for lack of a better word.

For one thing, with all zones on the same volume setting, my living room speakers are noticeably quieter than the others. I have to turn up the volume in that room by perhaps 20% to equal the volume being played elsewhere. Also, with the volume set somewhere around 5% maybe, there's not really any music coming out of the speakers at all, while my Play:3s and Play:5s are still audible.

And second, it just feels like the overall power isn't that impressive. It's uncomfortable to stand in front of my Play:5 with the volume even close to maxed out, but not so with my Connect:Amp/Polk setup. Turning the volume all the way up is indeed pretty loud, but not the blast I was expecting. Not that I'm aiming for a setup that makes my ears bleed... Just making the point.

I hooked some other speakers up to the Connect:Amp and had the same issue. I don't think the Polks are the problem, and like I said, they do sound amazing for what they put out. (They are also gorgeous!)

What I'm struggling with is whether to keep this setup. Maybe my expectations were too high, maybe I've got something screwed up on the technical side, I don't know. This is by far my most expensive Sonos room, though... About $825 including the Amp ($500) and speakers ($325). I'm wondering if a $600 pair of Play 3's would sound the same or better.

Anyway, eager for any advice anyone has to offer.
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40 replies

buzz
Grand Maestro
June 8, 2013
Thomur,

Two #14-2 will fit. With some practice, skill, and luck, two #12-2 will fit too.

In nature, nothing is free. Part of the physics of the 2x impedance conversion is a drop in overall output level. The level drop is the "cost" of the impedance conversion. By the way, unlike the speaker selector "protection", which inserts a resistor, the transformers are very efficient and don't waste much energy. The resistor could easily waste half of the energy.
Lyricist III
June 11, 2013
So I eliminated the selector box and set the knobs to 2x. I couldnt really notice much of a change.

I guess my expectations are too high.

Thanks for all the advice.
Lyricist III
January 28, 2018
I have a similar problem. However, my system includes a CONNECT (Older Sonos ZP90) which I have routed to my Sony audio amplifier for my bookshelf speakers. I currently have it connected via two RCA jacks to an Auxiliary input on the amp. The sound volume is 20% to 30% lower than all of my other Sonos channels as well as all other sources on my amp (computer, radio, turntable, etc.). I have tried the optical and coaxial outputs from the CONNECT to my amp, and switched to other amp inputs with no changes. It just seems the CONNECT output level is lower than other Sonos signals. Is there a way to add an offset to a Sonos channel volume? Or is there a problem with my CONNECT. I can't afford to 'try' another one.
pwt
Virtuoso
January 28, 2018
I have a similar problem. However, my system includes a CONNECT (Older Sonos ZP90) which I have routed to my Sony audio amplifier for my bookshelf speakers. I currently have it connected via two RCA jacks to an Auxiliary input on the amp. The sound volume is 20% to 30% lower than all of my other Sonos channels as well as all other sources on my amp (computer, radio, turntable, etc.). I have tried the optical and coaxial outputs from the CONNECT to my amp, and switched to other amp inputs with no changes. It just seems the CONNECT output level is lower than other Sonos signals. Is there a way to add an offset to a Sonos channel volume? Or is there a problem with my CONNECT. I can't afford to 'try' another one.
Have you set the Connect 'Line-Out Level' to 'Fixed' (equivalent to 100%)?
4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
January 29, 2018
The Connect output signal voltage is approx 2 volts, compared to approx 2.2 which is usual for CD players. So a 10% difference is there by design, and needs to be compensated by different levels of the volume control to achieve the same sound levels. This is also why some suspect that the Connect does not offer the same sound quality as their DAC or CDP. At the same sound levels, the kit that puts out lower sound always comes across as inferior.

But such differences also exist across Sonos play unit models, and have to be dealt with in similar ways. Your Connect is almost certainly working as designed, just keep the slider at a higher level for the same level for the Sony amp for obtaining the same sound levels as from other sources. One thing to try that is not expensive is to switch the cables to another commodity RCA pair - not to expensive brand name exotica.

There are some pre amps in the market, like the Quad 99, that have inputs whose sensitivity level can be changed to handle precisely these situations, but the 99 is too expensive to be added as a solution here. Just to point out that a solution does exist that is worth it only if all its other features are needed.
Lyricist III
January 29, 2018
Thank you Mr. Kumar.
Lyricist III
January 29, 2018
Have you set the Connect 'Line-Out Level' to 'Fixed' (equivalent to 100%)? ... where/how do I do this?
jgatie
January 29, 2018
Have you set the Connect 'Line-Out Level' to 'Fixed' (equivalent to 100%)? ... where/how do I do this?

Settings->Room Settings->(Connect room name)->Line-in Settings.
pwt
Virtuoso
January 29, 2018
Have you set the Connect 'Line-Out Level' to 'Fixed' (equivalent to 100%)? ... where/how do I do this?
This is from the Windows controller, but roughly the same applies to the other controller versions.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
Lyricist III
January 29, 2018
Right... thanks.